Holbrook Heating & Air Conditioning

Irene Aldridge 

on Google

a month ago

Awful scam. There is a free estimate by a guy who self-declares that he does not really know much and has to bring in a "more seasoned" person, who happens to charge $500 upfront. Then, there is a no-interest promotion that just happens to expire right before the second guy's visit and turns into a 9%! And then there is a "manager" on the phone, who hangs up once you bring up any issues. Overall, false advertising throughout. 

Jennifer Knight 

on Google

a month ago

Our furnace was installed by Holbrook in 2025, so after our basement flooded and took out our HVAC system and hot water heater, we contacted them expecting competence and to further our working relationship. Unfortunately, the experience became increasingly frustrating. We paid for hot water heater parts that did not resolve the issue, ultimately replacing the entire water heater, and had multiple service visits and labor charges. We were also without air conditioning for three weeks. The biggest issue, however, was our fina... read more

G G 

on Google

2 months ago

Garbage, had them come in spring for an annual inspection. Guy pretty much kicked it and said it was good. Trusting them here I am early August with a leaking system. Just call a professional not these people. 

Nga Malpezzi 

on Google

8 months ago

My furnace was not working last weekend. I called twice to request for emergency service. The operator was very pleasant. The office manager explained to me the price for house call is $219.00 plus additional expenses if the technician discovered the diagnostic. I have been a customer at Holbrook since 2012. This is the first year that the staff at Holbrook was very rude in explaining the emergency call. The temperature dropped to -0.00 which is code Blue according to NYS Dept of of Emergency. I have no heat and no where to ... read more

Josh Abel 

on Google

8 months ago

Had my furnace die on me in the middle of winter and called Holbrook. They could not have been better, had a tech out within a couple hours who knew what was wrong in 5 mins and that my furnace was a goner. Within 3 days they had me set up with a new furnace at a very reasonable price compared to the other estimates I received. The techs that installed were very helpful and knowledgeable and did a great job. Great work and customer service.