Hines Norman & Hines

Devroy McCalla 

on Google

2 months ago

I’m honestly fed up with the way the front desk staff communicates. The attitude is consistently rude, dismissive, and unprofessional, no matter who they’re speaking to. The tone comes across as condescending and unpleasant, which makes even simple interactions unnecessarily uncomfortable. At this point, it clearly isn’t a one-time issue—it’s a pattern that hasn’t been addressed. Front desk staff set the tone for the entire office, and this kind of behavior reflects poorly on the business as a whole. 

Brittany Morrison 

on Google

2 months ago

I’ve had multiple interactions with the front desk staff, and unfortunately, the experience has been consistently disappointing. The tone used when speaking to patients often comes across as dismissive and unwelcoming, which can make an already stressful visit feel even more uncomfortable. Front desk staff are usually the first point of contact, so professionalism, patience, and a respectful attitude are really important. I hope management can address this, as improving communication and customer service would make a big dif... read more

Mourning Warblers 

on Google

6 months ago

Were they professional, punctual, and supportive? No.