al joseph on Citysearch
11 years ago
09/14/2011, 18:18 PM
Hillcroift Medical Clinic – Dr. Lang is a good doctor - however the billing system at his practice is totally flawed. One has to pay upfront before for the doctor visit and supposedly internal lab charges before the doctor has the opportunity to make a diagonsis or prescribe any tests.
The upfront charges are determined by non-medical personnel (tyically the receptionist) and are added to the office visit copay. The charges are not subject to any explanation or discussion. The lab tests charged, are reportedly internal lab tests that are never performed during the office visit. It is impossible to understand how the receptionist knows what lab tests are going to be pperformed in advance, since she insists on payment upfront. To cap that, you have to pay the outside lab separately for the tests actually perforned. The doctor's statements show a slew of internal lab tests never performed in the doctor's office. When you call to get credit for the overpayments they insist that the tests wereactually performed in their office but cannot tell what specific tests were performed. The billing office has no records of the overpayments. The patient has to provide documentation for the overpayment! The whole system needs to be overhauled. I do not know if the doctor knows what exactly is going on at his facility. I will certainly dicuss the billing procedures at his practice.