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Highwood USA
- Metal Fabricators
- Tamaqua, PA
About this business
Specialties Highwood USA is a manufacturer of premium, eco-friendly outdoor furniture and spa products. History Established in 2003. We founded our company in 2003 with the vision of being the first choice in premium synthetic products. Our goal is to produce eco-friendly materials that mimic the look of nature's finest materials and provide years and years of durability with minimal maintenance.
Location details
87 Tide Rd, Tamaqua, PA, 18252, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Highwood AD-TREL1-ACE Hartford Traditional Fan Trellis, Weathered Acorn We ordered two, and one arrived damaged, the bottom brace had been glued and stapled, which makes me wonder how long they would last since the strain is on the bottom of the trellis. For the rest they supply stainless screws, but that may not help of the bottom falls apart in a short time. We had planned to also purchase a pergola from Highwood USA, but if this their fabrication standard, we will have to look elsewhere for a better fabricated product!
Highwood AD-TREL1-ACE Hartford Traditional Fan Trellis, Weathered Acorn We ordered two, and one arrived damaged, the bottom brace had been glued and stapled, which makes me wonder how long they would last since the strain is on the bottom of the trellis. For the rest they supply stainless screws, but that may not help of the bottom falls apart in a short time.
RecommendedI do recommend Highwood USA because of the quality of their products. However, customers are recently experiencing extreme wait times from the the time we order and pay for our order to the time it is delivered. I ordered and paid on August 19, 2020 and have been informed it will be another one to two weeks before it goes into production. The Highwood website said 4-6 weeks when I placed my order. Then I was told 10 weeks. Now I'm told 12 weeks. I understand Covid19 has put a strain on business but I'm beginning to lose pati... read more
Waiting over 7 weeks now AFTER running my card immediately. If you can't meet your delivery promise then do not take orders. Very frustrating. Poor answers from customer service.
Received my swing this morning. Securely packaged. I am going to hang it from my pergola sometime this fall. Thank you, love that it was made in PA!
Business response:
Hi Nancy Sullivan, we are so happy to hear you received your swing! Don't forget to share a picture of your swing once it is hung and be entered into our monthly gift card drawing!
NEVER would I recommend Highwood USA. We ordered a small patio table and four chairs 7 1/2 weeks ago (on 6/29/2020)!!! I was notified yesterday that our order was shipped but when shipping number is inputted it says it has not shipped!! Tried since 8am to get an answer! I have messaged twice and called but no person answers. When we placed our order it said it would take 4 weeks which is NOT true. Seven and one half weeks now...and counting! Rethink before ordering from this company and shop/order elsewhere.
We placed a huge order in May. They told us 3-4 weeks. We still haven’t received our order. Wondering now if we ever will but they sure did run my card for almost 4K back in May.
Big fan! Great customer service, durable product and MADE IN THE USA.
Happy with the quality and looks! I am waiting for my patio chair to complement our swing!
Frequently asked questions about Highwood USA
How is Highwood USA rated?
Highwood USA has a 3.8 star rating with 60 reviews.
When is Highwood USA open?
Highwood USA is closed now. It will open at 9:00 a.m.
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