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Highgate at Paoli Pointe
- Assisted Living Facilities
- Paoli, PA
About this business
Location details
600 Paoli Pointe Dr, Paoli, PA, 19301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:30 p.m. | |
| Tue | 12:00 a.m. to 11:30 p.m. | |
| Wed | 12:00 a.m. to 11:30 p.m. | |
| Thu | 12:00 a.m. to 11:30 p.m. | |
| Fri | 12:00 a.m. to 11:30 p.m. | |
| Sat | 12:00 a.m. to 11:30 p.m. | |
| Sun | 12:00 a.m. to 11:30 p.m. |
The day time staff was ok.....DO NOT LEAVE YOUR LOVED ONE ALONE WITH THE STAFF AT NIGHT!! they will not get the care they need and most likely will be ignored while the staff on duty sleeps or talks to each other at the nurse's station
One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I never had to do... read more
Is this business in a safe neighborhood? Yes, it was in a safe enough neighborhood Was this provider's office clean? Yes everything was neat and sterile Does this provider always put the customer first? Definitely not. They seem to care more about themselves Did the staff make you feel uncomfortable when you called with questions or concerns? Yes, they made me feel like I shouldn't have called Did this provider leave you unattended for an extended period of time? Yes, I was left alone too long
Is this provider's business conveniently located? Yes, it is very conveniently located Was there annoying music playing while you waited or during your visit? No, there was no annoying music Was it easy to make an appointment with this provider? Yes Did this provider prominently display their diplomas or business license? Yes Was this provider argumentative or easily angered? No, they were very calm and understanding
Does this provider always put the customer first? Yes, they always put customers first
Did this provider have an entertaining selection of waiting room magazines? No, there weren't many to choose from Was it easy to make an appointment with this provider? Yes Does this provider give unbiased advice? Yes Does this provider adhere to the customer is always right policy? Sometimes, but not always Does this provider remember you and your circumstances at every appointment? Definitely! They always remember me and make me feel important!
Did the staff make you feel uncomfortable when you called with questions or concerns? No, they didn't make me feel uncomfortable Did you leave the office feeling satisfied with your visit? Yes Does this provider remember you by name? Sometimes, but not always Did this nursing home answer all of your questions? Yes Was there annoying music playing while you waited or during your visit? No, there was no annoying music
Did this provider answer all of your questions? No, I left confused and frustrated
Was this provider's staff friendly? Not Really Did you leave the office feeling satisfied with your visit? No, I felt confused and uneasy when I left Was this provider's office easy to locate? Only with clear directions Are you going to visit this provider again? Not if my life depended on it
Frequently asked questions about Highgate at Paoli Pointe
How is Highgate at Paoli Pointe rated?
Highgate at Paoli Pointe has a 4.1 star rating with 63 reviews.
When is Highgate at Paoli Pointe open?
Highgate at Paoli Pointe is open now. It will close at 11:30 p.m.
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