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High Sierra Toilet Co.

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2 reviews
|Other|New Braunfels, TX 78132

25301 N Interstate 35, New Braunfels, TX 78132

(830) 609-5576

http://highsierra.com/

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allison m. on Citysearch

5 years ago

06/03/2016, 05:55 AM
The maintenance driver stole from our jobsite. My husband was able to track down the truck and caught the driver red-handed. We gave management a chance to make the situation right, but they chose to do nothing; no phone calls to us, no credit to our account, no contact at all. Although we were told the driver would be terminated he was not only not terminated, but was sent back service our toilet. Be warned - this company knowingly employs thieves.
slaprise on Citysearch

14 years ago

10/23/2007, 14:39 PM
stinky employees! – This company is terrible and has very poor customer service! As I've been calling around looking for a replacement toilet I'v discovered from other toilet services that High Sierra has a poor reputation. Not surprised! Our toilet blew over in some high wind and when I was told they would be 3 days fixing it I asked if we got any money off for the 2 days we couldn't use the service. I was told no because it wasn't their fault. I assured the manager that I wasn't blaming them but like the cable company reimburses you when weather takes out your service, did they do that. She replied no, because if our computer went out the cable company wouldn't reimburse us. They weren't responsible for their toilet while I had it. Which didn't make sense to me since I own my computer and I'm just renting the toilet like I rent the cable service. I'm just asking:) So because I asked again just to make sure I understood correctly the manager told me that she was picking up my toilet and ending my service. (I'll get my money back for the days after they take the toilet away?) Apparently High Sierra has more business than they want and they don't need to be polite or friendly to their customers. By the way they also seem to look for any excuse not to clean your unit. And then if they miss a day you have to wait another week until they come back. Unless of course you want to pay an extra $25:) As the manager Jamie is in charge of the business I couldn't talk to the owner. You'll be glad to know we did get another toilet:)
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