Hewlett Packard Co

Courtenay Sturgill 

on Google

4 weeks ago

I just want my printer to work 😭 I like to think I'm pretty patient with customer support… I realize its cheaper to pay people outside of the united states to answer the phones, and I don't mind that I can't always understand them on the first try. The problem is when they become increasingly RUDE when I ask them to repeat themselves. I've been through 3 representatives at this point. I'm sooo close to canceling my All-In-One and my Instant-Ink (I've had for years), selling my home printer, and replacing our 3 HP computers. 

Heidi Pobanz 

on Google

2 months ago

We have been a insta ink customer for over 6 years and now they are trying to charge 91.99 for a plan we are not on. When we called about it we got the run around and their customer service agents tell you it will be taken care of and it is not in reality. Called the executive escalation department at corporate office wouldn’t even help. Not even worth the 1 star rating that google requires. Please be careful when going with this company. 

Eric Smith 

on Google

2 months ago

Pretty sure HP stands for Horrible Printer. Over a decade later and I'm still struggling from the random cartridge errors of the old pre-lawsuit ink scam era. Yes, I've done every firmware rollback and spent hours troubleshooting. I'm never buying an HP product ever again, but thanks for the idea of getting a continuous ink system. 

Sophie & Ken 

on Google

2 months ago

HP laid off many loyal, long-time employees, turning it into a far more difficult and demoralizing place to work. At this point, it feels like there are more people from Dell than from HP itself — and they're making HP a terrible place to be. The cold, manipulative behavior from senior leadership has left many of us feeling disrespected, undervalued, and drained. Leadership seems completely disconnected from HP’s core business and continues to drive the company in the wrong direction. You know why so many customers are compl... read more