Heswall and Pensby Group Practice

Jacqui Leavold 

on Google

3 weeks ago

We moved to the area last year and my elderly mum (92) and myself (63) have had very good experiences at the practice. The reception team are always available and even when we have phoned or called into the surgery everyone has been exceptionally helpful and supportive. The nurse practioners,phlebotomist and GPs are helpful in this very busy surgery. We are more than satisfied with the treatment we have received and the pharmacy is also very well managed. Thank you to everyone involved! 

Wirral Detailing 

on Google

a month ago

After submitting a Patchs requesting a simple 10 minute repeat treatment, a steroid injection in my finger to relieve trigger finger symptoms. I was given an appointment about 3 weeks later! This alone is pathetic, but it's the new reality we patients seem to have to live with. I then noticed my appointment wasn't with a GP, so called to ask if I was actually receiving the injection on this date as my finger is getting extremely painful and debilitating in the mornings especially. The rude receptionist I spoke to eventually ... read more

Carole Eyres 

on Google

2 months ago

The PATCHS system doesn't seem to work coherently. Apparently this used to be a good surgery until it was taken over by Myrtle Group. The doctors are probably good, if you are able to actually get to see one! Very frustrating and upsetting waiting for phonecalls that never come, prescriptions to be put right and cohesive care. My experience of this practice is very poor. 

Debbie Thomas 

on Google

4 months ago

After 1 hour and 20 minutes of waiting to change an appointment I have eventually put the phone down, the numbers reduced from 7 to 1 which took over an hour, 15 more minutes later I am still waiting. I would not mind but the person that booked my appointment form my patches request had totally ignored I was going on holiday and booked me an appointment whilst I am away. If this had been arranged as per my request I would not have waisted my time. What is happening to this Doctors practice? Last week I was advised to go to... read more

Caroline Burns 

on Google

2 months ago

I have been a patient at Heswall and Pensby for a long time now and have never had reason to complain until now. Over the last few months I have found it very difficult to get through to the surgery by phone, the GPs are great but the process to book appointments seems to have become very difficult since the merger