Hertz - Uber Orem

Maria 

on Google

a week ago

Paid for a reservation for a vehicle for 1 pm arrived at 400pm to pick it up. I was advised that they only hold it for 2 hours and they gave it away. I told them I was not made aware of that and it was not in the email. I was then told it was in the fine print. They had no vehicles left. Poor, greedy, and unprofessional business practice. Avoid at all costs. You’ll have to call corporate to get a refund. Edit: Got one from Enterprise at a cheaper price. Take your business there. 

mckenna brailsford 

on Google

2 weeks ago

The pick up process was smooth and easy. New and clean car, drove fine. The problem was after the drop off. We took pictures of the car after the drop off, for security purposes. A few days later, we got an email stating that they had found damage from us on the car. We pursued the case and showed evidence of no damage on the car. After we had proven no damages, the case was closed. If possible, do all you can to avoid this place. We could have been wrapped up in a bill from damage that we hadn’t caused, if we weren’t carefu... read more

Derek 

on Google

3 weeks ago

Showed up on time, they don’t have the car we rented. This is the second time we’ve rented from them and they don’t have the car here. The interior of the “back-up” car provided us was wore out and the panel was ripped apart. Currently waiting in the lobby for an Uber because they don’t have the car on the lot. Save your time, save your money, don’t use Hertz. 

cortex jackal 

on Google

a month ago

Do not rent from hertz. We booked it, showed up on time, they had no cars for us and couldn't cancel the reservation to give us our money back. We had to spend tons of time on hold and with people who had no idea what they were doing to try to get the order canceled. Do yourself a huge favor and avoid renting from hertz. 

Colleen Steffes 

on Google

a month ago

Lied about pricing & billed to wrong account the wrong amount.