Hertz - Lyft Bedford

Yeni Gomez 

on Google

a week ago

Today I went to renew my Lyft vehicle at Hertz and I want to highlight the excellent service I received from Julio. He was extremely kind, attentive, and diligent, and he explained everything very clearly, helping me resolve all my questions. On previous visits, I hadn’t received such detailed explanations — the service was fine, but not as thorough. Julio truly made a difference with his professionalism and outstanding customer care. Thank you, Julio, for making this experience such a positive one! 

vinod reddy 

on Google

2 weeks ago

I purchased a used Nissan from Hertz and completed all financing paperwork. Just 8 days later, I discovered serious issues: the check engine light was on, and the front hood was making unusual noises. When I reached out to the sales team, including manager, I was told that since it’s been over 7 days, they cannot take the car back. This left me stuck with a car that has significant problems and no recourse. I strongly advise anyone considering buying a used car from Hertz to get a professional inspection first. Don’t make th... read more

Lucky Charmer 

on Google

a month ago

As a customer waiting in the lobby, to see a delivery person also waiting in the lobby & then to have *three* employees come in and have NONE of them acknowledge us - your customer service is abysmal. Lunch break or not, acknowledge the customers waiting, even just to say "Someone will be right with you". We had 4 employees walk by us, for a total of 6 pass-bys. Not *one* of them said a word of acknowledgement. Incredibly poor service from a company who should know better. 

Amy Beloved Laughlin 

on Google

a month ago

If I could give zero stars I would. My email from Hertz told me to drop off the vehicle at 6:32 am. They don't open until 9:00. I can't even drop the car off because the gate is closed to their parking lot, I've walked around the building, there's 3 doors without a drop box for the keys. I've called customer service, they were polite but informed me I have to take my frustrations to the counter when they open. Another option would be to leave the car at the adjacent businesses parking lot and lock the keys in the glove compa... read more