Hertz - Lyft Bedford

m B 

on Google

5 days ago

We were told that the vehicle had issues reported by previous driver but they were resolved and that I could swap in a different city. Well, neither the vehicle issue was resolved and when arriving to the new city they said they could not switch the vehicle because it was not the same company although it provided the same services. So, they recommended going back to same car rental. Car still had issues after calling dispatch they recommended tow which would cost more money or driving to the airport. This resulted in over 90... read more

Yeni Gomez 

on Google

a month ago

Today I went to renew my Lyft vehicle at Hertz and I want to highlight the excellent service I received from Julio. He was extremely kind, attentive, and diligent, and he explained everything very clearly, helping me resolve all my questions. On previous visits, I hadn’t received such detailed explanations — the service was fine, but not as thorough. Julio truly made a difference with his professionalism and outstanding customer care. Thank you, Julio, for making this experience such a positive one! 

vinod reddy 

on Google

a month ago

I purchased a used Nissan from Hertz and completed all financing paperwork. Just 8 days later, I discovered serious issues: the check engine light was on, and the front hood was making unusual noises. When I reached out to the sales team, including manager, I was told that since it’s been over 7 days, they cannot take the car back. This left me stuck with a car that has significant problems and no recourse. I strongly advise anyone considering buying a used car from Hertz to get a professional inspection first. Don’t make th... read more

Lucky Charmer 

on Google

2 months ago

As a customer waiting in the lobby, to see a delivery person also waiting in the lobby & then to have *three* employees come in and have NONE of them acknowledge us - your customer service is abysmal. Lunch break or not, acknowledge the customers waiting, even just to say "Someone will be right with you". We had 4 employees walk by us, for a total of 6 pass-bys. Not *one* of them said a word of acknowledgement. Incredibly poor service from a company who should know better.