Hertz Car Rental - York - Arsenal Road HLE

N G 

on Google

a month ago

Do not rent from this location. The manager is rude, calculates total on paper, no customer service, and when wrong they won’t even give you a chance to explain why are they wrong. Can’t provide an itemized bill. Save yourself a hassle and rent from another reputable rent a car company. 

Kelly Glatfelter 

on Google

a month ago

The 2 gentleman that helped me today deserve a bonus. Not only did they go out of their way and I truly mean out of their way (they drove to a different lot) to get me what i wanted but were actually happy to help! Thanks guys!!!!!!! 

Wesley Peters 

on Google

a month ago

ORIGINAL 1-star review: I paid the entire bill ahead of time including taxes and fees only to be charged an additional $22 of taxes and fees when I arrived. I showed my receipt, and was told "yeah, these are extra taxes and fees." Also, I paid for and reserved a mid-size SUV and was given a a Volvo XC40 which is a compact SUV. I would love to leave a 5-star review. If there's someone at Hertz that can fix this issue, I would gladly change my review. REVISED 4-star review: While I was told by the staff at the York office ther... read more

Cheryl Stanley 

on Google

3 months ago

In this case, hertz did not properly maintain the vehicle before I rented it, we could have got stuck without proper transportation in Colorado, 2,500 miles from home, in Pa, we did get back by me buying oil and adding a quart a day to get us back home, there’s definitely something wrong with the engine, the car is a 2025, Chevy, practically a brand new car, should not have had oil and engine problems, I reported the situation to the hertz office I rented the car from when we got back on Friday, July 11th, pretty disappointe... read more

Kimberly White 

on Google

4 months ago

I wish I could give a half star. The kind of experience where you’re backed into a corner and they know it and will do everything to bleed you dry wondering what went wrong. This was the only place in the area renting out cars for one way and gouge with double pricing. Initial hiccups were out of his control so I gave benefit of the doubt and apologized for my frustrations knowing it wasn’t his fault. What proceeded was absolutely a terrible excuse of customer service and treatment of another human being. I booked a “Mid-Siz... read more