Hertz Car Rental - Tyler Pounds Airport

Triple L 

on Google

2 weeks ago

Robert at the Tyler Pounds Regional Airport was the best rental agent I have ever worked with. He went out of his way to help us with a late arrival pick up and before hours return. He kept me informed for days ahead of our flight and gave his a fantastic car. I very much appreciate his positive attitude to go the extra mile. 

Thomas burnett 

on Google

3 weeks ago

Sorry I half to give Hertz at the Tyler Ponds Airport 1 Star. The customer Service rep. Was in the back sleeping instead out front greeting customers. I knocked on the door counter several times to wake him up. He was angry, I made noise to get his attention. All the competition reps was at their post waiting on customers. I told him, I was going to file a complaint he said he didn’t care. #DoBetter #asleepatthewheel. #customersmatters #notimeforanap 

Amanpreet Rangoola 

on Google

3 weeks ago

Rude staff, not ready to solve the problem but try to mock the client. 

Deepak Ghadge 

on Google

2 months ago

The lady who picked up the phone was very rude and didn't want to help, disconnecting the call without listening. 

douglas massey 

on Google

2 months ago

As a frequent traveler, I can say this was the best car rental experience I’ve ever had. Robert helped me quickly and efficiently, providing excellent customer service. Would definitely rent from this location again!