Hertz Car Rental - Sterling - Dulles Fairfield

Jace Greenman 

on Google

a month ago

Not only did Hertz, Sterling (Indian Blvd) give away the car I'd reserved 10 minutes before I got there (and AFTER I called to make sure it was there and telling them I was on my way), but the male Gen-Z attitude in that office meant they didn't really feel like trying to make it right. Rent elsewhere. 

Rachel Parker 

on Google

2 months ago

I was assigned to a Hertz rental through my insurance. I questioned the location and I should because it is located in a hotel. Secondly, the staff was not very professional. The one positive is they did have one Tesla rental, but they needed to clean it, so one of the guys did clean the vehicle prior to me renting it however I had to wait 20 minutes. The Tesla rental they did provide to me, had seen quite the days as it was very worn on the inside and outside. Leading up to the days of my rental, I was trying to get in cont... read more

Rachel Parker 

on Google

2 months ago

I was assigned to a Hertz rental through my insurance. I questioned the location and I should because it is located in a hotel. Secondly, the staff was not very professional. The one positive is they did have one Tesla rental, but they needed to clean it, so one of the guys did clean the vehicle prior to me renting it however I had to wait 20 minutes. The Tesla rental they did provide to me, had seen quite the days as it was very worn on the inside and outside. Leading up to the days of my rental, I was trying to get in cont... read more

Cynthia G. 

on Google

2 months ago

Avoid at all costs! It shouldn’t take 2 hours to get into a rental and on top of that their fleet is disgusting I received 2 dirty cars. Update: the last car they gave me had a tire pressure light on, I had to put air in it and the next morning tire was flat so on top of dirty cars, bad service they give unsafe cars and now I’m having to go to another location to get car #4. Wow Hertz and you still want me to reach out and contact you to talk about the situation! This location should not exist it’s a liability to your custom... read more

Amir 

on Google

3 months ago

Avoid this location. It feels more like a scam than a real rental service. I reserved a car 10 days in advance, showed up on time, and was told they didn’t have any cars available at all. No customer service, no solutions, nothing. Completely unacceptable experience.