Hertz Car Rental - San Ramon - Crow Canyon Place HLE

The McWatters 

on Google

2 months ago

Absolutely awful experience with Hertz. I returned my rental on time, but because they failed to check the car in properly, I was charged for three extra days. After over a week of back-and-forth, and being passed between multiple representatives who gave me conflicting information, I finally got the $233 overcharge refunded — but the nightmare didn’t end there. I’ve now sent eight messages trying to get an updated receipt and resolve additional unexplained charges. Each time, I’m told the issue is being addressed or that an... read more

Shaker Rawan 

on Google

3 months ago

Showed up to pick up my car for “manager EV special” and Ben tells me “we don’t have an EV, you can have a Toyota Tercel”. I press him and turns out he has an EV but it needs cleaning so I wait for 30 mins, he tells me “no smoking” and I walk up to the car, it is only partially charged and reeks of smoke. Car is still dusty on the dash - so much for cleaning. I go back and tell him this and he says “we don’t have an EV and we know that car has been smoked in” and again tells me if I don’t “want it I can cancel”. I asked if h... read more

Alexandre C 

on Google

7 months ago

Do not rent from this Hertz location (San Ramon - Crow Canyon Place) - Bait and Switch alert! (or the Hertz experience that stole Christmas) I’m writing to share how disappointed I am with my recent experience renting a car during Christmas week. I booked a car online well ahead of time, pre-paid for it and was expecting it to be ready when I arrived at Hertz San Ramon. Instead, I was told the car I reserved wasn’t available, and I was downgraded to a smaller SUV. This might not seem like a big deal, but for my family of fou... read more

Eric Solberg 

on Google

8 months ago

Be warned... I have been a customer of this Hertz for decades. But at some point since our last rental, they implemented a new policy that they don't clean the car- you have to return it fully cleaned (ready to rent) or they will charge you a large cleaning fee. There are some reviews below from people getting hit with this. The rental agent even suggested that they couldn't clean the cars because it was raining (huh?). If I had another option, I would not have rented the car. But ok, I went the extra bit and vacuumed the ca... read more

Ramon Firmeza 

on Google

8 months ago

I dropped the car 2 hours late after lunch I spoke to destiny…terrible cs…the worst with sassy attitude…she hung up on me when I ask her how much if I returned the car 50 % charge battery vs 2 hours after lunch period..she refuse to help me out..good thing I can afford 1 day late of rental…pls manager of all hertz …get rid of this awful cs…she has no place in this industry…I will refer this to all my friends ..terrible cs…pls it’s the holiday..I rented this ev Chevy volt 28 days ago ..for 1 hour late after there lunch…she ch... read more