Hertz Car Rental - San Ramon - Crow Canyon Place HLE

Noel Tan 

on Google

6 months ago

Rude customer service. Be careful when they call you and tell you they are short of cars and need to pre-process your rental. This means you won’t be able to check you car and you won’t be able to use your credit card of choice when collecting the car, which was important to me as my credit card provided free collision insurance 

E Z 

on Google

8 months ago

For the past 3 years that I have used this location, it's been nothing but "scammy" "shady" practice. I would book and prepay ahead of time through my work benefits so that a car would be set and ready to go for me. Every time I have done this, I am told they are short on cars and the only option is to either upgrade or keep calling back to wait for my car. First off, if your car isn't ready, and offered an upgrade, the upgrade should be free and of no charge. Second, people can't sit around and wait for their car to come in... read more

jose lassalle 

on Google

9 months ago

This experience was positive with not surprise charge or extra fee. 

peter brewster 

on Google

9 months ago

Likely the worst experience EVER! Considering getting an attorney involved after the man who works at this San Ramon CA location decided it was his day to violate my civil rights and discriminate and harass me and my wife to the point we left this location and immediately went to Enterprise down the street. *(If you read other complaints they are very similar to mine) I cannot say it enough - BUYER BEWARE! Hertz is on notice and Hertz is saying, "...we are very sorry and this will be dealt with..." I will assure any reader h... read more