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Hertz Car Rental - Folsom - Riley Street HLE
- Transportation Services
- Folsom, CA
About this business
Location details
1165 Riley St, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I reserved a car online, but later received a call from a rude Hertz representative stating that my vehicle was unavailable—despite it still being listed as available on the website. When I asked why the site wasn't updated, she became even ruder and began making threats. No wonder Hertz is on the verge of bankruptcy!
Our Hertz rental is our worst ever rental experience by far. The staff at Folsom assured us multiple times that we had 30 minutes grace for the drop off to San Francisco airport, as we knew we could be a few minutes late. It turned out that we actually arrived 7 minutes late but well within the 30 minutes grace time, and were subsequently immediately charged a full extra day for all the vehicle charges, taxes extras etc including insurance (taken from our card). I went immediately back to the Hertz desk at the airport but th... read more
Can't call them on phone Crappy AI computer runaround is all there is Good luck if you need to talk to somebody! It ain't happening!
1-Star Review: Unprofessional Staff & Fraudulent Damage Claim threat. I am beyond disappointed with my experience at the Hertz Folsom location. What should have been a simple rental turned into a series of unprofessional confrontations and a blatant attempt to overcharge me on rates and charge me for pre-existing damage. Key Issues: Contradictory Information: I was originally told I could extend my rental by phone. When I called to do so, a different associate gave me the opposite information and threatened that no cars m... read more
Generally a good experience with the rental. I do enjoy the benefits of being a gold club member and having access to the "Managers special" One thing I would like to recommend your company do. If for some reason a Hertz employee can't pick up or drop someone off that you offer to pay $20-$25 towards a ride share (Lyft, Uber, etc) I know some car dealerships do this and the customers are generally happy about it.
Frequently asked questions about Hertz Car Rental - Folsom - Riley Street HLE
How is Hertz Car Rental - Folsom - Riley Street HLE rated?
Hertz Car Rental - Folsom - Riley Street HLE has a 2.6 star rating with 273 reviews.
When is Hertz Car Rental - Folsom - Riley Street HLE open?
Hertz Car Rental - Folsom - Riley Street HLE is closed now. It will open at 7:30 a.m.
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