Hertz Car Rental - Des Moines International Airport (DSM)

Keith Rice 

on Google

a week ago

Hertz Des Moines Airport — this needs to be addressed. I rented a vehicle through Hotwire for $35/day and returned it completely full. I fueled up at the Casey’s near the airport immediately before drop-off. Despite that, I was later charged $113.49 for a fuel refill. When I called the Des Moines location, I was told I needed to provide a photo of the fuel gauge prior to return or my gas receipt. I do have documentation, but the bigger issue is this: customers should not be automatically charged and then forced to prove they... read more

Richard Taylor-Bees & Bovines 

on Google

3 weeks ago

Expedia changed my pickup time from AM to PM and refused to correct their mistake. The staff at Hertz stepped in and helped me have an enjoyable trip. Many thanks to everyone at the Des Moines Hertz. 

Amine 

on Google

3 weeks ago

Great customer service and very helpful staff! Thank you Hertz Des Moines Team! 

Lori Taha 

on Google

4 weeks ago

Helpful in sincerely, considerate staff at the counter and quality vehicles. 

Quin D. 

on Google

a month ago

My experience with Hertz was extremely frustrating and costly due to conflicting staff information following a severe weather cancellation. My flight was canceled due to severe weather, and to protect my prepaid rate, I had to add my sister as a temporary driver to pick up the car. Despite a Hertz representative explicitly guaranteeing that no additional fees would be charged, I was hit with an additional fee. Worse, staff at the airport gave me contradictory instructions over two days, forcing my sister and me to make unnec... read more