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Hertz Car Rental - Des Moines International Airport (DSM)

3.4

About this business

Location details

5800 Fleur Dr, Des Moines, IA, 50321, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 6:00 p.m.
Tue8:30 a.m. to 6:00 p.m.
Wed8:30 a.m. to 6:00 p.m.
Thu8:30 a.m. to 6:00 p.m.
Fri8:30 a.m. to 6:00 p.m.
Sat8:30 a.m. to 4:00 p.m.
Sun8:30 a.m. to 6:00 p.m.
3.4282 reviews
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Keith Rice's profile image
Keith Rice 
a week ago

Hertz Des Moines Airport — this needs to be addressed. I rented a vehicle through Hotwire for $35/day and returned it completely full. I fueled up at the Casey’s near the airport immediately before drop-off. Despite that, I was later charged $113.49 for a fuel refill. When I called the Des Moines location, I was told I needed to provide a photo of the fuel gauge prior to return or my gas receipt. I do have documentation, but the bigger issue is this: customers should not be automatically charged and then forced to prove they... read more

Richard Taylor-Bees & Bovines's profile image
Richard Taylor-Bees & Bovines 
3 weeks ago

Expedia changed my pickup time from AM to PM and refused to correct their mistake. The staff at Hertz stepped in and helped me have an enjoyable trip. Many thanks to everyone at the Des Moines Hertz. 

Amine's profile image
Amine 
3 weeks ago

Great customer service and very helpful staff! Thank you Hertz Des Moines Team! 

Lori Taha's profile image
Lori Taha 
4 weeks ago

Helpful in sincerely, considerate staff at the counter and quality vehicles. 

Quin D.'s profile image
Quin D. 
a month ago

My experience with Hertz was extremely frustrating and costly due to conflicting staff information following a severe weather cancellation. My flight was canceled due to severe weather, and to protect my prepaid rate, I had to add my sister as a temporary driver to pick up the car. Despite a Hertz representative explicitly guaranteeing that no additional fees would be charged, I was hit with an additional fee. Worse, staff at the airport gave me contradictory instructions over two days, forcing my sister and me to make unnec... read more

Frequently asked questions about Hertz Car Rental - Des Moines International Airport (DSM)

How is Hertz Car Rental - Des Moines International Airport (DSM) rated?

Hertz Car Rental - Des Moines International Airport (DSM) has a 3.4 star rating with 282 reviews. 

When is Hertz Car Rental - Des Moines International Airport (DSM) open?

Hertz Car Rental - Des Moines International Airport (DSM) is closed now. It will open at 8:30 a.m. 

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