Hertz Car Rental - Decatur - Valley Brook Road HLE

Ms. Pass 

on Google

2 weeks ago

By far one of the WORSE Hertz locations and sadly the “manager” Julius (short husky guy that wear glasses) is the reason. When I arrived yesterday and during the Summer, I was patient as the service is slow with not many workers. I was also grateful that the manager upgraded my “Large Sedan” that I booked and paid for to an SUV since there was no large sedans available on their end which would have caused me inconvenience. However, cleanliness is a service this location is lacking and this is the second time I have had to ex... read more

Brianna Thompson 

on Google

a month ago

Ive been trying to return my car for 5 days and every time I call to schedule a pickup; no answer. This is unacceptable and crazy. I called 5 times in one day and no answer. They are so unprofessional and horrible organization skills. I should have stuck to Enterprise instead of trying something new. 

Jasmine Johnson 

on Google

a month ago

First off let me just say I enjoyed my rental while I had it but the customer service at the actual kiosk was not appreciated. I booked for a gas car and was told it would be ready but instead all they had on the lot when i arrived were electrical cars which i didn’t feel comfortable driving. After hours passed the only solution that was given to me was to take the electric and swap it out at another location so in my mind transporting a car that should be their job. I inquired about some form of compensation for the inconve... read more

Lizzy Darcy 

on Google

a month ago

Absolutely an awful experience. Was in a wreck and needed a rental, however it took me two days to actually get in contact with someone to finalize an appointment. I would have went to a different location hadn't the insurance only covered rentals from them. My advice stay far away from this company in general if you can. The people are very hard to talk to, if you’re lucky enough to actually talk to them. Also they never answer the phone! Was trying to call them for almost an hour and the phone kept ringing and no one bothe... read more