This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1551 Cobb Pkwy SE, Marietta, GA, 30062, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | 9:00 a.m. to 12:00 p.m. | |
Sun | Closed |
I was nervous about getting a rental via my insurance company through this location after looking at the reviews, however, I was pleasantly surprised by the great customer service I received. Very patient and courteous staff.
The male that works in the corner on the left when you come in is abrupt and unprofessional. He is as rude as the Hertz airport return workers.
Extremely Disappointed with Service I had a very frustrating experience with Hertz. I arrived on time for my reservation, only to be made to wait for over an hour—only to be told that the vehicle I had booked was not available. Despite the delay and the fact that they couldn't fulfill the reservation, Hertz did not cancel it on their end. Instead, they marked it as a no-show and charged me. This is completely unacceptable. If a company cannot provide the vehicle that was reserved, the least they can do is cancel the booking ... read more
This is the worst Hertz I've ever been to and I am going to make sure Hertz corporate knows it. Every time I've had to call the location (which unfortunately has been many many times) I am put on hold for 30+ minutes and then nobody picks back up. I dont understand it because when I was in there in person, they had no problem interupting my transaction 4 or 5 times to answer a call and chat for 3-4 minutes. They charged my credit card multiple ties without my agreement and I can't get anyone on the phone to get it cleared up... read more
I was helped by a representative named Don, and he was absolutely great! Every time I come to this location, he goes above and beyond to make sure customers leave satisfied. He was extremely helpful, checking in with everyone to make sure we were okay, and I even saw him running back and forth to get the cars ready for customers. His professionalism and hard work truly stand out—he really deserves a raise! This is by far my favorite Hertz location, and I will definitely be coming back again.
Hertz Car Rental has a 2.5 star rating with 635 reviews.
Hertz Car Rental is closed now. It will open at 8:00 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com