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Hertz Car Rental
- Transportation Services
- San Francisco, CA
About this business
Location details
840 Ellis St, San Francisco, CA, 94109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Rented a car for a 9:30 pickup, arrived at 9:25 and was told they had "no cars" here or anywhere in the city and that it would be an hour+ wait. The rep could not explain why there was a delay ("that's not my job") and did not provide any discount or compensation for the delay.
This was hands down one of the worst rental car experiences I’ve ever had. The Hertz location on Ellis Street in San Francisco is completely disorganized and unprofessional. We had an 8:30 AM reservation, yet when we arrived, we were told it would be a 3-hour wait. When we mentioned we had a reservation, the employee bluntly said, “Yep, I know — that doesn’t matter. Everyone that walks in that door will wait 3 hours.” And to make it worse, the wait actually ended up being over 3 hours. At one point, we went back inside to as... read more
It’s a disrespect waiting time to pick up a reserved car.
The process was clear and simple
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 3.3 star rating with 332 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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