Hertz

paula bauer 

on Google

2 months ago

The car was fine but we had a terrible experience returning it. We were told to leave the car on the 5th floor and drop the car keys in a box but, when we went to return the car, that was marked for a different car rental company. The only Hertz sign was on floor 6 and there was no box to drop off the keys. On top of that, the office was closed the whole weekend so we couldn't communicate with a representative. We lost an hour trying to figure out where to park the car. We ended up parking on level 5 and dropping the keys in... read more

Black Wang 

on Google

3 months ago

While the staff members were friendly, the overall experience was a disaster. My trip was delayed by nearly 2 hours because the car wasn’t cleaned or ready on time. More importantly, this branch has serious procedural and billing errors. Due to their internal paperwork mistakes, I was incorrectly charged a significant amount on my credit card. ​Despite the polite service, the customer service and back-office handling are a mess. I had to spend weeks fighting to get my money back because of their disorganized records. I would... read more

Andrea Geglia 

on Google

3 months ago

The Hertz at Treasure Island was the absolute worst rental car experience I’ve had. Not only did they not have MY car ready, but they had ZERO cars available - for me or anyone in the super long line behind me. And then they didn’t even offer me a refund, or options to get a car - or a phone number to call somewhere else. I was just out of luck. I did get a car the next day but missed out on a full day of travel. It’s not the fault of the staff member working there - who was trying his best to cover 2 rental companies. There... read more

Reese Oliver 

on Google

3 months ago

My experience on 4/1/26 After spending the $20.00+ to get a Lyft from the airport the TI, I was wandering around looking for HERTZ signage and there was none to be found; there is only a DOLLAR sign behind the desk. As I previously checked in before arriving, I mentioned this to the guy at the counter and he told me there were no vehicles available and they didn’t know when they would have any. I rented a midsize SUV. No vehicles, yet he was offering a Jeep wrangler to another guy right in front of me. I wasn’t there for vac... read more

Barbara Leitenmaier 

on Google

3 months ago

We had a very good experience - we got our nice car rather quickly, and Max, the employee at the desk, was very friendly and helpful. Thank you!