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Hero Braces
- Healthcare
- Benkelman, NE
About this business
Dog Braces Help You Play Sooner. Finding an alternative to ACL surgery doesn't have to be painful for your dog. Hero Braces provide the stability you need so your dog can be a dog.
Location details
419 Eagle St, Benkelman, NE, 69021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I originally wanted to get a brace for my dog since he tore his ACL. I wanted to try physical therapy, a brace and anti inflammatory medications. I really didn't want do surgery. I ordered the brace and was having difficulty with doing the cast because my vet refused to do it. I decided to do it myself since I am a nurse and figured it couldn't be that difficult. Ashley was wonderful when I called and asked for some guidance. She was kind enough to send me a second set since the first one didn't work out. In the process of d... read more
The braces are good but their customer service is not good. I had a brace made for my dog and I received it and things were good. My dog has cancer so she had no option for surgery. My dog ended up tearing the other ACL 6 months later and I spoke with Ashley at Hero and they said they could duplicate the brace I had for the other leg. Being in business, I thought that they had everythign they needed since they made the first brace. They told me to send them a check and where to send it. I called them a week after I sent the ... read more
If you love your dog, and do not want to see her in even more pain, do not buy this overpriced brace. Our black lab-shepherd completely tore her ACL on her right leg. Our vet from **************************** in German Valley, Illinois recommended a Hero Brace instead of surgery. We spent over $800 for a "custom made" brace. We waited almost a month for it to arrive. Our dog used it for less than two weeks, and the velco fell off the middle part of the brace while we were at work. The brace was then loose and the plastic pie... read more
Business response:
Hello Mr. *******, First, I'm sorry this process has been so frustrating to you. You are a good pet parent and just wanted to help Taswell and you are not getting the outcome you expected. That frustrates me too. Last week after you texted Ashley in the evening, so I shot a video explaining how I thought we could help. Unfortunately, because we sold the brace to your Vet, we did not have your email address. I did forward that video to your vet last week and today I forwarded it to you as I finally saw your email address... read more
Frequently asked questions about Hero Braces
How is Hero Braces rated?
Hero Braces has a 4.6 star rating with 63 reviews.
When is Hero Braces open?
Hero Braces is closed now. It will open tomorrow at 8:00 a.m.
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