Kathy P

3 years ago

These people are insensitive, lack of compassion. My mother had a fall and was put on Hospice and wasn't eating or having the room cleaned and they were still charging. My mother passed on the 8th of July and rent was paid in full on the 4th of July. My daughter came from out of town and spoke to the manager ( Roger) and he assured her the rent would be prorated. Rent was $2100. He later backtracked and said because we didn't give a thirty day notice she would be charged. They knew she was terminal within twenty-four hours o... read more

Business response:

My sincere condolences to you and your family on the loss of your mother. Thank you for taking the time to bring your family's experience to our attention. I've shared your concerns with our regional leadership. If you'd like to personally talk more, you can reach us directly at Feedback@HolidaySeniorLiving.com.

Kathy P

3 years ago

These people are insensitive, lack of compassion. My mother had a fall and was put on Hospice and wasn't eating or having the room cleaned and they were still charging. My mother passed on the 8th of July and rent was paid in full on the 4th of July. My daughter came from out of town and spoke to the manager ( Roger) and he assured her the rent would be prorated. Rent was $2100. He later backtracked and said because we didn't give a thirty day notice she would be charged. They knew she was terminal within twenty-four hours o... read more

Business response:

My sincere condolences to you and your family on the loss of your mother. Thank you for taking the time to bring your family's experience to our attention. I've shared your concerns with our regional leadership. If you'd like to personally talk more, you can reach us directly at Feedback@HolidaySeniorLiving.com.

Kathy P

3 years ago

These people are insensitive, lack of compassion. My mother had a fall and was put on Hospice and wasn't eating or having the room cleaned and they were still charging. My mother passed on the 8th of July and rent was paid in full on the 4th of July. My daughter came from out of town and spoke to the manager ( Roger) and he assured her the rent would be prorated. Rent was $2100. He later backtracked and said because we didn't give a thirty day notice she would be charged. They knew she was terminal within twenty-four hours o... read more

Business response:

My sincere condolences to you and your family on the loss of your mother. Thank you for taking the time to bring your family's experience to our attention. I've shared your concerns with our regional leadership. If you'd like to personally talk more, you can reach us directly at Feedback@HolidaySeniorLiving.com.

Kathy P

3 years ago

These people are insensitive, lack of compassion. My mother had a fall and was put on Hospice and wasn't eating or having the room cleaned and they were still charging. My mother passed on the 8th of July and rent was paid in full on the 4th of July. My daughter came from out of town and spoke to the manager ( Roger) and he assured her the rent would be prorated. Rent was $2100. He later backtracked and said because we didn't give a thirty day notice she would be charged. They knew she was terminal within twenty-four hours o... read more

Business response:

My sincere condolences to you and your family on the loss of your mother. Thank you for taking the time to bring your family's experience to our attention. I've shared your concerns with our regional leadership. If you'd like to personally talk more, you can reach us directly at Feedback@HolidaySeniorLiving.com.

SCF

3 years ago

My mom lived in the Regent, Corvallis, for eleven years. After suffering a stroke which required a move to a assisted living center I cannot get them to refund her "security Deposit". Contract clearly states "deposit may only be used by the landlord for non-payment". She was current in all payments. After a time period of six months I cannot get my mom's refund, calls locally and emails are to no avail and rarely returned. I wonder how many families deposits they financially keep capitalizing on their senior residents. Treme... read more

Business response: