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Heritage Village
- Retirement Homes
- McAllen, TX
About this business
Location details
2105 S Cynthia St, McAllen, TX, 78503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:30 p.m. | |
| Tue | 7:30 a.m. to 7:30 p.m. | |
| Wed | 7:30 a.m. to 7:30 p.m. | |
| Thu | 7:30 a.m. to 7:30 p.m. | |
| Fri | 7:30 a.m. to 7:30 p.m. | |
| Sat | 7:30 a.m. to 7:30 p.m. | |
| Sun | 7:30 a.m. to 7:30 p.m. |
My Aunt, Mrs. Alice *******, a resident at *********** since November of 1998, passed away in August of this year (2022). Her Estate checking account was billed another months rent the following month. She had also paid a full months deposit when she moved to ***********. Local management has told me repeatedly they have taken care of the problem and offered to return the over billing to the checking account and return 1/2 of the deposit. NOTHING HAS BEEN DONE as of November 3, 2022. If you have a relative living at *******... read more
Business response:
Ira, my sincere condolences to you and your family on the loss of your aunt. Our team is currently working to find a solution to this inconvenience. We will be following up with you soon, and you can contact us directly at customerservice@atriaseniorliving.com.
My Aunt, Mrs. Alice *******, a resident at *********** since November of 1998, passed away in August of this year (2022). Her Estate checking account was billed another months rent the following month. She had also paid a full months deposit when she moved to ***********. Local management has told me repeatedly they have taken care of the problem and offered to return the over billing to the checking account and return 1/2 of the deposit. NOTHING HAS BEEN DONE as of November 3, 2022. If you have a relative living at *******... read more
Business response:
Ira, my sincere condolences to you and your family on the loss of your aunt. Our team is currently working to find a solution to this inconvenience. We will be following up with you soon, and you can contact us directly at customerservice@atriaseniorliving.com.
My Aunt, Mrs. Alice *******, a resident at *********** since November of 1998, passed away in August of this year (2022). Her Estate checking account was billed another months rent the following month. She had also paid a full months deposit when she moved to ***********. Local management has told me repeatedly they have taken care of the problem and offered to return the over billing to the checking account and return 1/2 of the deposit. NOTHING HAS BEEN DONE as of November 3, 2022. If you have a relative living at *******... read more
Business response:
Ira, my sincere condolences to you and your family on the loss of your aunt. Our team is currently working to find a solution to this inconvenience. We will be following up with you soon, and you can contact us directly at customerservice@atriaseniorliving.com.
camelot hemet ca stole money for my moms stay I am trying to file a complaint with holiday who represents them and they refer me back to the problem person who I've tried to resolve this problem with for 2 months now holiday sends me a bill for 7343.00 when they owe me money
Business response:
Emma, Thank you for sharing these concerns. We have shared your comments with local and regional leadership and are available directly at Feedback@HolidaySeniorLiving.com if you'd like to talk more.
camelot hemet ca stole money for my moms stay I am trying to file a complaint with holiday who represents them and they refer me back to the problem person who I've tried to resolve this problem with for 2 months now holiday sends me a bill for 7343.00 when they owe me money
Business response:
Emma, Thank you for sharing these concerns. We have shared your comments with local and regional leadership and are available directly at Feedback@HolidaySeniorLiving.com if you'd like to talk more.
camelot hemet ca stole money for my moms stay I am trying to file a complaint with holiday who represents them and they refer me back to the problem person who I've tried to resolve this problem with for 2 months now holiday sends me a bill for 7343.00 when they owe me money
Business response:
Emma, Thank you for sharing these concerns. We have shared your comments with local and regional leadership and are available directly at Feedback@HolidaySeniorLiving.com if you'd like to talk more.
camelot hemet ca stole money for my moms stay I am trying to file a complaint with holiday who represents them and they refer me back to the problem person who I've tried to resolve this problem with for 2 months now holiday sends me a bill for 7343.00 when they owe me money
Business response:
Emma, Thank you for sharing these concerns. We have shared your comments with local and regional leadership and are available directly at Feedback@HolidaySeniorLiving.com if you'd like to talk more.
camelot hemet ca stole money for my moms stay I am trying to file a complaint with holiday who represents them and they refer me back to the problem person who I've tried to resolve this problem with for 2 months now holiday sends me a bill for 7343.00 when they owe me money
Business response:
Emma, Thank you for sharing these concerns. We have shared your comments with local and regional leadership and are available directly at Feedback@HolidaySeniorLiving.com if you'd like to talk more.
These people are insensitive, lack of compassion. My mother had a fall and was put on Hospice and wasn't eating or having the room cleaned and they were still charging. My mother passed on the 8th of July and rent was paid in full on the 4th of July. My daughter came from out of town and spoke to the manager ( Roger) and he assured her the rent would be prorated. Rent was $2100. He later backtracked and said because we didn't give a thirty day notice she would be charged. They knew she was terminal within twenty-four hours o... read more
Business response:
My sincere condolences to you and your family on the loss of your mother. Thank you for taking the time to bring your family's experience to our attention. I've shared your concerns with our regional leadership. If you'd like to personally talk more, you can reach us directly at Feedback@HolidaySeniorLiving.com.
Frequently asked questions about Heritage Village
How is Heritage Village rated?
Heritage Village has a 3.7 star rating with 115 reviews.
When is Heritage Village open?
Heritage Village is open now. It will close at 7:30 p.m.
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