This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Heritage Propane
- Propane
- Wentzville, MO
About this business
Choose Heritage Propane as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
1968 E Service Road Highway 61 N, Wentzville, MO, 63346, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We should not have had to write this complaint or review.
Have owned my tank for many years. But as of last year you have decided to charge me a rental fee. I have called and tried to talk to someone who understands my problem only to be told they would look into it. Haven't heard back from anyone.
You let me run out of gas because you switched me from "auto fill" to "will call" without telling me. Then you charged me a $300 fine to get an emergency delivery that took 2 days when it was below freezing. When I call you I automatically go to Africa to try to speak with people that have accents so thick I cannot understand them. I have been a customer since 1989 because you used be a very good company. Now I have nothing good to say about you. If it wasn't such a hassle I would find another propane company.
Delivery was outside of the given window. Customer support was not helpful in resolving the issue other than telling me to wait and call back again. I had to do this 3 times prior to getting my delivery. Was also told that I could expedite my delivery for $300. Customer service rep was unable to tell me how they came to that insane value. So yeah, another poor service experience that will never change.
Maybe you’ll actually answer this and help??? Amerigas thank you for leaving us WITHOUT PROPANE after paying the emergency fee. Thank you for lying stating you attempted a delivery when I took off work and know for a fact you never showed up. Thank you for NOT having any local number or person to speak with. Thank you for NOT caring this is my family’s only source of heat. Thank you for providing us with a LEAKING tank and still not filling propane after we had to call emergency hot line. Thank you for putting our lives, hom... read more
Frequently asked questions about Heritage Propane
How is Heritage Propane rated?
Heritage Propane has a 3.2 star rating with 113 reviews.
When is Heritage Propane open?
Heritage Propane is closed now. It will open on Monday at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com