Heritage Chem-Dry

Tushar Ganguly 

on Google

a year ago

Extremely disappointed and very unprofessional attitude. We had an appoint with Alex of Heritage Chem-Dry for cleaning of two rooms at 2-5 PM on a Friday. We were told over the phone that it's $100.00 for 400 Sq Ft. He texted me day before it was scheduled to mentioning that he has three other jobs, he doesn't know if can do it, why office scheduled etc. Late afternoon, on the day of the Job he texted that one of the job cancelled, he can come at 3 PM. When he showed up, after 3 PM, he looked at one of the room and said it's... read more

Lucy Smith 

on Google

3 years ago

Wow. I will not be using this company. Just spoke with someone for less than 60 seconds about getting set up with a cleaning and she took such a tone with me over the phone that I hung up while on a hold. She was demeaning and made me feel like my call and the questions I was asking were annoying to her. When customer service is that bad on the scheduling side, it does not bode well for the company or the service itself. I hate that I couldn't get in with Henrico Chem-Dry. I called them first and the woman I spoke with was j... read more

Diane Thompson 

on Google

4 years ago

Very professional, my carpet and furniture look new. I will recommend Chem-Dry Heritage to everybody.