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Herff Jones
- Arts & Entertainment
- Manassas, VA
About this business
Location details
9264 Corporate Cir, Manassas, VA, 20110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Company tried to charge me $150 dollars for the Cap and Gown when I did indeed return it promptly and within the deadline. If I didn't find the 3 month receipt (that was completely faded by then) I would've been responsible for it. To make matters worse it put the account it charged into the negatives and I recieved an overdraft fee from my bank. After I got my money back I demanded they pay for the overdraft fee that was charged to me because of their fradulent charge, crickets. Terrible company and every university th... read more
I wish I could give this company zero stars. They mishandled the gown orders for many of my classmates. Thankfully, the school was prepared and had extra gowns available, so replacements were provided to those who received incorrect or defective orders. I accidentally ordered the wrong size, but I called the company immediately and confirmed that the size had been corrected in their system. Despite that confirmation, they still sent me the wrong size. When my friend picked it up for me, she noticed that it was far too short.... read more
I ordered a class ring for my son over 2.5 months ago. They promised as delivery by the 2nd week of Jan and now it is almost second week of Feb...no where to be seen or found. We asked for tracked shipment delivery and they were suppose to inform us...nothing...just nothing...all we are getting is automated canned empty responses when we write to their customer services line. Unacceptable.
Customer service does not exist.
I had a very disappointing experience with my order. I wanted to return my cap and gown since I was no longer graduating and had paid extra for fast delivery. Unfortunately, I never received any return instructions from the company, despite my repeated attempts to get clarification. I called customer service multiple times, and they insisted that the instructions had been sent each time, even though I couldn't find them anywhere in my email. I double-checked to ensure they had my correct email, and they said they did, which ... read more
Frequently asked questions about Herff Jones
How is Herff Jones rated?
Herff Jones has a 1.3 star rating with 32 reviews.
When is Herff Jones open?
Herff Jones is open now. It will close at 5:00 p.m.
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