HENINGER COLLISION CENTRE - Toyota Certified Collision Centre

Shirley Huang 

on Google

a month ago

Quite disappointed in my recent experience with the Collision Centre, mainly due to lack of communication and overall disorganization on their end. My family has used the Collision Centre on a few occasions to fix our vehicles from front and rear-end damages, and the most recent visit for hail damage repairs. We've liked the service we've received in the past and so we trust the Collision Centre to get the repairs done correctly and with authentic Toyota parts. The previous manager, Kris Rankin, went above and beyond to repl... read more

Aruna Sood 

on Google

2 months ago

I have used heninger collision several times in the past, but on a recent insurance claim through TD they claimed that some of the damage (my sonar sensors needing resetting) was old and not from the collision in question so they could not repair it. I said that is imposssible as that ‘other’ damage is 8 years old and my sonar sensors had only been flashing for reset since this collision. They said they spoke to TD insurance and TD wouldn’t allow the repair and he had to even revise his estimate. Speaking to my adjuster at T... read more

Dhairya Varanava 

on Google

2 months ago

Update - June 17: they have decided not to give any answer. They dont know! Update – June 9: The repair timeline has now been extended to June 18. Still, no clear or realistic timeline has been provided. Zero accountability—Heninger can’t even confirm if additional parts will still be needed! Why not open up the car fully, assess the damage holistically, and order everything at once? Based on the ongoing delays and vague communication, I’m confident the work won’t be done even by July. Be very cautious if you're considering ... read more

Dhairya Varanava 

on Google

2 months ago

Update – June 9: The repair timeline has now been extended to June 18. Still, no clear or realistic timeline has been provided. Zero accountability—Heninger can’t even confirm if additional parts will still be needed! Why not open up the car fully, assess the damage holistically, and order everything at once? Based on the ongoing delays and vague communication, I’m confident the work won’t be done even by July. Be very cautious if you're considering Heninger. Update – June 3: They received extra parts last week and told me t... read more