Hendrick Volvo Cars of Charleston - Service Department

Sergii Khoruzhyi 

on Google

2 weeks ago

They sold me a CPO XC40. After 9 months, the front bumper paint started peeling off. I purchased the paint protection for this case. First attempt to contact them online finishing that they ignored me. Second attempt during software update finished almost the same- they promised they would call me back and never did it. Third attempt- during a 30k service they started directing me to different departments, doing statements without even looking at my contract. And denied it without any official documentation. I had to force t... read more

Melanie Vega 

on Google

2 months ago

I came in with a nail in my tire and called ahead of time to confirm whether the tire was covered under warranty. I made an appointment for 1:45 PM and checked in at 1:56 PM. After waiting about two hours, I still had not received any update from the service representative. I eventually had to go ask for an update myself. I was told that it had taken two hours for the warranty to be approved. I had already called earlier in the week regarding the nail and had also texted the number provided to me, but never received an updat... read more

Greg Adams 

on Google

3 months ago

Pampered, we honestly felt pampered. I never thought I'd say that about a service center. Everyone was cordial and professional. Their system automatically read tire depth as we drove into the climate controlled drop-off area. (Yes. We went from air conditioned car to air conditioned service area. Wow!) We received a video showing what was needed. It confirmed our guess that the car needed tires rotated and balanced. Nice to see all else looked good. Worked was completed in a timely manner while we waited in the comfortable ... read more