Hendrick Lexus Kansas City North

Tim K 

on BBB

a year ago

I went in for high mileage services and oil pan gasket replacement. Upon arrival inquired if a veterans discount was offered. I was told that USAF doesn't count. Also I requested the oil pan gasket be replaced it was leaking. I not only was disrespected for my military service but I was charged for a oil diagnostic and 2 oil changes. The transmission filters weren't mentioned or replaced with the "transmission service" and they were stock, so my truck is a 2015, 8 years old on those filters should be addressed. After service... read more

Natasha M 

on BBB

a year ago

I took my 2019 VW atlas there on 8/19/23 for installation of a new battery and to check an airbag light warning. Once I picked up my car, my driver's side window would not go down. I called and notified the dealership and asked to speak with the service manager, ******, that my window was not working after the installation of the battery. I asked her did they need to recalaibrate the battery or when they completed the electrical fix did they fail to check a switch. I have never had any issues with my windows and in fact befo... read more

Marie M 

on BBB

a year ago

We went to both Hendrick in **** and Hendrick in ***********.We had the WORST experience in ******** dealership. They absolutely treated us with arrogance, and like we were idiots....the sweet sales person said he was embarrassed at how he treated us. We have purchased over 15 vehicles in our lifetime. All we ever ask for is to be direct, get to the bottom line, do not waste our time. We waited hours and he thought it was funny making us wait!The salesman there was great! It was his money manager that was a complete jerk.SO ... read more

David W 

on BBB

a year ago

I purchased a vehicle from **** Hendrick Chevrolet in ****** *******. I electronically transferred the purchase price amount to them. While I was there, they made me an offer on my car as a trade-in. I excepted. They did not make a payment for my car at that time. Two weeks later, I still have not received payment for my car. They told me it was because there was a payoff for my vehicle. My car never had a lien on it. *****, sales manager, told me they would ***** my payment the next day. I did not receive payment. It is now... read more

Teresa H 

on BBB

a year ago

I went to ************* Service for Service on my Civic. I paid ***** for tire rotation, check fluids, change oil, and 2 days later had to put air in two of my tires. I was very upset called back and ask did they not check the tires when they rotated them and was told my next service was free. I went in for my next service and they did nothing except change my oil. No tires rotated no check fluids, no service. I should have received the service I paid for on my prior visit. I did not I am a senior female and when I go in for... read more

Christopher L 

on BBB

a year ago

I purchased a 2018 Dodge Charger last October 2022. I traded out of the vehicle in July of 2023 at another dealer. Hasnt been a full year that Ive had the vehicle. I purchased GAP for $1500, a Maintenance package for $344.00 and warranty for roughly $2,500. *** tried to get in contact with finance multiple times VIA telephone, and could never get a hold of them, so I decided to show up. Upon arrival I met with ********************* who was the original finance manager that finalized my contract. My purpose for showing up at ... read more

JN S 

on BBB

a year ago

I took my car to the Hendrick dealer service department last month due to a rattle I was hearing. I was told there would be a charge to diagnose the issue, which would be applied towards the cost of the repairs. Two days later, the service advisor told me, "We THINK it's this. We'll do that and go from there, but it could be something else. The car is in great shape otherwise." I don't have a problem paying for a diagnosis, but I expect it to be correct when I do. I also expect parts to be not a ***** more than MSRP, not jac... read more

Sara P 

on BBB

a year ago

I came to the auto center at 7:20am on 8/14 to the Auto repair center on ********** in *******. for a replacement lug-nut and tire bolt, since the bolt snapped off when changing my tire to the donut. The parts came out to be roughly $15, but they quoted me $179 dollar per hour labor fee in which they said that would take 2hours to repair which is entirely too long for that repair. So really they charged me an hour to hold onto my car and maybe an hour if that in labor. When I got the final bill they had the gall to charge an... read more

Michelle L 

on BBB

a year ago

We bought our new to ** Explorer on June 14th. We noticed the ride was getting a little rough. We were told it had new tires when we bought it. We checked one of the front tires when we bought it. Obviously new. Did not think about checking all four tires. Did not think we would have to. We wanted to get an oil change because the car had no sticker and we wanted to get on a schedule. The back two tires need to be immediately replaced. The tire service station could not believe they allowed us to leave thinking all four tires... read more