Heidi Rowan: Allstate Insurance

e.b. (Elizabeth) Bye 

on Google

2 months ago

I have been with Allstate for decades. Over the past 40 years, I've had three agents. The service has always been good and usually great. Heidi Rowan and her team have by far been the most responsive, most pleasant, most helpful and knowledgeable team I've worked with. And today, the great service that I received from Mary Guerra inspired me to write this review. Due to a miscommunication within my family, we double-teamed Heidi's office with an "urgent" inquiry (our son needed his new car added to our policy). Mary reached ... read more

Emily Kirchhofer 

on Google

2 months ago

We have used Heidi for years and have been happy up until now. We had our car broken into and many things stolen. We tried contacting anyone from Allstate on a Saturday and could not get through to a real person until Monday. This person wasn’t even local. Heidi never checked in on us. Our claim came back after, being harassed about my prescription glasses that were less than a month old, with receiving no money back. We also had to buy a vacuum to clean up the glass before we could go anywhere with our two children under tw... read more

Jim Proske 

on Google

a month ago

I was loyal to Allstate since 1990. Along comes 2025 and they can no longer "grandfather me in" In top of that I had a minor stroke in 2025 and put my insurance under suspended status unless I needed it for 2-3 days. It still cost me. Fine. Once I got my license back in 2026 my car wouldn't work and I sold it. I told them twice that I no longer needed insurance. Next thing I know the have taken $45 plus change automatically out of my account that I didn't authorize. I received a $16 plus change credit. It's like most compan... read more

Vicki Contreras 

on Google

2 months ago

Not sure how she got my personal info about my home owners insurance, she emailed me and wanted to go over my insurance over the phone. I'm not with them BTW. She has my cell number address and knows when it's time to renew my ins who is not with her. I don't know her. When I emailed back twice asking how she got my information she did not respond. Very unprofessional and intrusion of my privacy. No common courtesy to even explain to me how she has my personal information.. 

Brandon Roses 

on Google

2 months ago

After trying to convince me for a few years, a lovely agent finally convinced me to switch my home and auto insurance to Allstate. I am paying 1/2 of what I was before with better coverage all around. They made the process easy by contacting my other insurance companies and gathering all the paperwork needed to switch over.