Heavenly Spa By Westin

Gabryelle Mitchell 

on Google

3 weeks ago

I recently visited this spa with high expectations, but unfortunately, my experience was disappointing. Upon arrival, I was informed that the steam room was out of service, which was not mentioned in advance. At check-in, I agreed to an add-on service that I was looking forward to. However, the massage therapist didn’t perform it. When I asked about it afterward, he mentioned that the front desk hadn’t informed him, while the front desk said he was new and should have known. It was unclear where the breakdown in communicatio... read more

Silent Storm 

on Google

a month ago

My husband and I stayed at The Westin from June 6–9 to celebrate our anniversary. While the overall experience was fair, there were several areas that could be improved to enhance the guest experience. Upon arrival, we were warmly greeted by valet staff and opted for the daily valet service at $45 per day. Check-in was handled by a front desk associate who was friendly, personable, and shared a thoughtful conversation about his military family, which I appreciated as a retired Army veteran. However, unlike other guests check... read more

Sistadelphia 

on Google

2 months ago

First the positives: My massage and pedicure were excellent. The best I’ve had in Savannah. The massage therapist took care of all my problem areas and the pressure was perfect. For my pedicure, my nails were shaped perfectly. The polish job was perfect and my feet were soft and glowing. The negatives: The place is in great need of updating and repairs. It’s dated and the steam room was a bit rickety. Some of the looks I received as I entered the building were unsavory. When they renovate, there should be separate entrances ... read more

Ashland Brown 

on Google

2 months ago

No robes or shoes, locks on lockers were broken, rotting wood and rusted metal in shower areas. Workout area is minimal, not relaxing at all. Spa is deeply in need of refurbishing. The restaurant nearby has great food, great staff that's friendly and helpful, but outside seating area has planters with rotten broken wood. Needs TLC. There's also loud retro 1970s rock blasting in the speakers? Rolling stones are awesome, but the music was an odd choice as well as loud volume. The staff and sandwiches and salads are great thoug... read more

Cass Shuck 

on Google

2 months ago

I was really looking forward to my visit to Heavenly Spa, but unfortunately the experience was disappointing and not what I expected from a high-end spa. When I originally booked, I requested a 2-hour body treatment, but I was told the only available start time was 1pm — and since I had to leave by 3pm, I agreed to shorten the service to a 1-hour wrap. However, they ended up moving my appointment to noon without informing me clearly, which meant I actually would have had time for the full service I originally wanted. Because... read more