Daniel G. on BirdEye 10 months ago
10/20/2021, 09:15 AM
As a former employee I can say this company does not provide the proper shampoos that customers pay for. Usually if they are out of a certain shampoo that VIP customers paid for they just substitute it with a much cheaper shampoo and use their perfume spray to mask the smell. Not every dog is treated the same.. Dogs are not bath properly and the groomers are very rough with the dogs. Teeth brushing is another problem with this company. Usually if the groomer is having difficulty brushing a dogs teeth, they just spray dental foam in the dogs mouth to help mask the bad breath smell. Also, if a towel they used on a previous dog is not too wet they will use it on the next clients dog. I was always told not to use too many towels but I always used all the towels necessary to dry the dog properly. Always ask to view the cameras after using Heather's Mobile Pet Salon or go to a more established Grooming company. And from personal experience always ask to see the groomer and bathers covid-19 test results before they arrive to your home. I got covid-19 from two of their employees and the company did nothing about it. Those employees names are Beth and Desiree. Use company with caution or don't use them at all. Also tipping is a big deal for the groomers and bathers. If a client is known to tip well they will treat your dog very special but if the client is not known to tip very well they will mishandle your dog and not care for your dog properly. Groomers do not sanitize their grooming tools and don't wash their hands, they are very unsanitary.