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Hearthside & Home
- Fireplace Services
- Lynnwood, WA
About this business
Location details
4829 196th St SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed with the service here. I received a quote from Greg and went into the shop where the owner informed me I’d have to pay $100 more in labor than Greg quoted me for a gas log replacement. I should have walked away right then and there. My logs didn’t arrive for the installation date, so I was offered a loaner set which I haven’t been able to use because they were causing too much black soot build up. When the logs did arrive, I discovered Hearth and Home had ordered the wrong log set. So it’s now been almost 2... read more
Very disappointed with the service here. I received a quote from Greg and went into the shop where the owner informed me I’d have to pay $100 more in labor than Greg quoted me for a gas log replacement. I should have walked away right then and there. My logs didn’t arrive for the installation date, so I was offered a loaner set which I haven’t been able to use because they were causing too much black soot build up. When the logs did arrive, I discovered Hearth and Home had ordered the wrong log set. So it’s now been almost 2... read more
Business response:
So sorry to hear that you are disappointed in the services you have been provided to this point. Being the owner of the business we try to go above and beyond the normal expectations of our clients. We try to provide an estimate for labor on such proje…See More
Customer service is terrible. I have had them out 3 times to fix a problem, they had to order parts and it took them 3 weeks to do that after the service call. It's now been a month and a half and I haven't heard from them at all. Not a good way to keep customers happy
It's nice to shop at a business where family values and ethics are more important than transactions
Frequently asked questions about Hearthside & Home
How is Hearthside & Home rated?
Hearthside & Home has a 4.4 star rating with 67 reviews.
When is Hearthside & Home open?
Hearthside & Home is closed now. It will open at 9:00 a.m.
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