Heart of Brooklyn Veterinary Hospital - Flatbush

Jillian Rowen 

on Google

2 weeks ago

Honestly, I don't want to complain too much cause it's clear the staff is so underpaid they dgaf. But I sincerely wouldn't come here if it weren't so close to me. They consistently drop the ball on reviewing records and giving informative information. There seems to be a rotating crew of Drs cause they can't keep staff and the management must be not so great cause they're bad at scheduling both their staff and their appointments. They are never on time. I've had them cancel my appointment ten minutes beforehand because too m... read more

Ozzy Dickson 

on Google

3 weeks ago

I was a little nervous because of the bad reviews, but they are awesome here. I called ahead and they were able to squeeze me in same day when my dog got sick, and we were a new client too as we had just moved to the area. Dr. Kim and Dom were so gentle and sweet with my dog, and Dr. Kim is so knowledgeable! Eased my worries right away. I appreciate they don’t jump to the most expensive thing right away like some other vets do, and they asked a lot of clarifying questions. They even offered a sanitary trim on my dog which wa... read more

Michael Grabowy 

on Google

a month ago

About ~5 years ago this place was very good, but now it should really be avoided. It was bought out by private equity or some conglomeration and the quality of care has gone down while the prices have gone *way* up. Doctors come and go, and you can't request any particular one, so you can't build a relationship. Care has become very assembly-line. For example, they insist on owners being out of the room when giving shots--what? They have also started up-selling in a way that seems possibly criminal. $2000 for a routine spay?... read more

Katie McKinstry 

on Google

a month ago

We have been utilizing vet services here for our cats for years and hadn’t had a bad experience so far, but we unfortunately won’t be returning after attempted fraud with billing and disrespectful behavior towards customers. We brought our cat in this morning for X-rays, at which time multiple staff members informed my husband that they were understaffed and expecting delays (this turned out to be the case- a 20 minute service took over 3 hours to complete). Staff members later tried to deny liability for the negligent staff... read more

Shekwana 

on Google

2 months ago

The WORST AND MOST UNPROFESSIONAL vet clinic I have ever been to. I brought my dog into this clinic to get help, upon examination the doctor touched my dog’s testicles which was weird but I thought nothing of it, they gave him a shot and fluids; literally the next day my dog had a whole breakout on his testicles which was completely unrelated to the case I brought my dog in for(noted THIS NEVER HAPPENED BEFORE TO MY DOG, he is very well kept and groomed), so I went back to the vet to tell them my speculation( that I thought ... read more