Heart of Brooklyn Veterinary Hospital - Flatbush

Chris Gentry 

on Google

6 days ago

Someone asked me about Heart of Brooklyn recently. This experience happened a while ago, but I feel a bit compelled to tell people why I would avoid this place. I had used HoB prior to this and had had a decent experience. It is close to my apartment, so it was extremely convenient that I could walk there is just a few minutes. For several weeks my cat had been struggling to eat. I took him to HoB. I was told (correctly) by the vet that he had developed a tumor. I asked what I should do and the vet gave extremely confusing a... read more

Ashar Foley 

on Google

a week ago

I assume private-equity owned because very difficult to contact. The "Contact" function on the website does not work, and the phone number listed for the business sometimes goes to the office, but more often goes to a generic third-party phone tree service that does not take messages and refers to the office only as "the business." They have also changed email addresses three times in the 5 years that I have been coming here. 

Jillian Rowen 

on Google

2 weeks ago

Honestly, I don't want to complain too much cause it's clear the staff is so underpaid they dgaf. But I sincerely wouldn't come here if it weren't so close to me. They consistently drop the ball on reviewing records and giving informative information. There seems to be a rotating crew of Drs cause they can't keep staff and the management must be not so great cause they're bad at scheduling both their staff and their appointments. They are never on time. I've had them cancel my appointment ten minutes beforehand because too m... read more

Ozzy Dickson 

on Google

2 weeks ago

I was a little nervous because of the bad reviews, but they are awesome here. I called ahead and they were able to squeeze me in same day when my dog got sick, and we were a new client too as we had just moved to the area. Dr. Kim and Dom were so gentle and sweet with my dog, and Dr. Kim is so knowledgeable! Eased my worries right away. I appreciate they don’t jump to the most expensive thing right away like some other vets do, and they asked a lot of clarifying questions. They even offered a sanitary trim on my dog which wa... read more

Katie McKinstry 

on Google

a month ago

We have been utilizing vet services here for our cats for years and hadn’t had a bad experience so far, but we unfortunately won’t be returning after attempted fraud with billing and disrespectful behavior towards customers. We brought our cat in this morning for X-rays, at which time multiple staff members informed my husband that they were understaffed and expecting delays (this turned out to be the case- a 20 minute service took over 3 hours to complete). Staff members later tried to deny liability for the negligent staff... read more