HealthTeam Advantage

Robert Riggins 

on Google

3 months ago

This is the only company I've dealt with in decades that still uses an answering service. I've called several times in the middle of the day and not been able to hold for a representative but instead been connected to someone who will take a message and then have a representative call me back. I've left messages but never received callbacks. It's ridiculous that a serious health insurance company would employ such a system. I've been stuck waiting at gyms trying to use my Silver Sneakers membership but needing verification a... read more

Chad 

on Google

4 months ago

I wish I could give them a zero! This is the absolute worst Medicare advantage plan I have ever seen! If you think I am the only one with that opinion, just ask any caseworker at the hospital that owns this insurance provider. Moses Cone Hospital. Let me be clear that the hospital is great, their Medicare advantage plan is absolutely ridiculous. I will be overjoyed when we are able to drop this Medicare advantage plan and return to traditional Medicare. 

David Dalton 

on Google

a year ago

HealthTeam Advantage seems to be a "Great" insurer and their phone representatives are polite and courteous but they really dropped the ball on their choice of OTC card carrier. If you had done the proper research you would have foreseen the issues that your clients are experiencing now. NationsBenefits has a 1.2 ratiing on Trustpilot. A simple google search would have shown you this! I was excited about signing up to their Cardinal Plan because I was told that there would be a $145 quarterly expense fund for over-the-counte... read more

Amy Lamb 

on Google

a year ago

Great insurance company. Nice and helpful staff 

dwaller53 

on Google

a year ago

Good Medicare Advantage plan but the Flexcard can be a real problem with using it. If someone has to cancel a transaction, it gets hung up as status "pending". No one can give you an answer of when that will clear, so you can use that monetary benefit for vision, hearing, or dental. I was told it normally takes 48 business hours. Mine has been 72 hours, 3 business days, and still no answer. Ruins my whole impression of HTA.