This profile has been claimed by the business owner or representative.
Healthfirst Corporate Office
- Insurance
- New York, NY
About this business
Healthfirst is a not-for-profit, provider-sponsored health insurance company that serves more than 1.2 million members in downstate New York. Healthfirst offers top-quality Medicaid, Medicare Advantage, Child Health Plus, and Managed Long Term Care plans. In addition, Healthfirst Leaf Qualified Health Plans and the Healthfirst Essential Plan are offered on NY State of Health, The Official Health Plan Marketplace.
Location details
100 Church St, 17th Floor, New York, NY, 10007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I applied for home care , I have severe back and leg problems and provide I provide all info to Medicaid for CPAS, I got approved for homecare from my assessment. So Healthfirst is my health insurance, to give me hours for homecare services, after calling them for over a week they said I am qualified for “ 7” hours a week. After I heard that I said no I need more hours, so after 1 week customer service took my request for more hours. I told them I need at least seven hours per day I go to the doctor 3 to 4 times a week and I... read more
NO ONE knows anything when you call as a customer of Health First, with a question. They flub and make things up... after being on hold forever. I have yet to deal with one person who knows the business they are supposed to know. It's as if HF keeps hiring new employees and teaches them how to answer phones and read off pre-scripted lines. This company is really badly run. Their money goes to flyers and promises... not actually serving the people who pay them.
I am a doctor, in practice for over 36 years. Never did I encounter an inurance plan as bad as this one. Their claim processing is inept, bordering on, (if not ouright), fraudulent.Their "customer service" is non-existent. They offer no provider relations support as well. I accepted this plan for 1 year, and it should have been less than that. Outrageous! I'd award them zero stars if possible.
Do not joint enterprise analytics at Healthfirst to help New York's underprivileged At Healthfirst enterprise analytics direction comes from inexperienced managers who only care about how smart they look. Priorities constantly change like a consulting company. Healthfirst management should reorganize the analysts into their business units so they can work on legitimate projects. With no agile analyst work does not support the company's goals like the rest of Healthfirst. Enterprise analytics is like a separate company. Th... read more
Healthfirst they are the worst you can never speak to a case manager directly the will not give you the direct number to speak with them. You must speak to the resolution team or a team member so who's the case manager? what is their function?. I'm the client and I'm not allow to speak to a case manager who is supposed be apart of my wellness. They have many representatives who give out bad information not knowledgable, nothing is ever resolved and the hold times to speak to someone is ridiculous. You as the client have to r... read more
Frequently asked questions about Healthfirst Corporate Office
How is Healthfirst Corporate Office rated?
Healthfirst Corporate Office has a 1.6 star rating with 126 reviews.
When is Healthfirst Corporate Office open?
Healthfirst Corporate Office is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com