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Healthfirst Corporate Office
- Insurance
- New York, NY
About this business
Healthfirst is a not-for-profit, provider-sponsored health insurance company that serves more than 1.2 million members in downstate New York. Healthfirst offers top-quality Medicaid, Medicare Advantage, Child Health Plus, and Managed Long Term Care plans. In addition, Healthfirst Leaf Qualified Health Plans and the Healthfirst Essential Plan are offered on NY State of Health, The Official Health Plan Marketplace.
Location details
100 Church St, 17th Floor, New York, NY, 10007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From a customer service/phone *** **** it's horrid. We must deal with robotic-sounding **** (presumably based in the ***********, guessing from the manner in which they speak) who know absolutely nothing....and where the call is full of things like 'thank you for calling...we appreciate your patience...I am now looking up your account....blahblahblah'.... It's like, just GET TO THE POINT....Help me fix my problem...I don't need all these stupid 'niceties'! The calls end up being ten times longer than they need to ****** time... read more
zero stars worst experience possible by design worst insurance thanks state of new york customer service does not mind you cursing them because they are out of *** and getting paid a boat load, ask the same question for security purposes. endless useless
1 star is too high for this horrific organization. Its nothing but disorganization. Ive been trying to get my fathers diabetes monitor for almost two months and I continue to get the runaround, for no apparent reason. My fathers doctor has faxed them the authorization for his diabetes reader 5 times, and Healthfirst continues to say they havent received it, even though I have confirmed the fax number each time. Finally, one rep told me they received it and would be sending the diabetes reader, and of course, we never did. Ca... read more
One star feels like undeserved praise for this scam masquerading as an insurance provider. Honestly better to be uninsured! I'm not even exaggerating or being hyperbolic - it's just math! You will pay exorbitant premiums to this company - thousands of dollars a year - and they will cover $0 of your health expenses. You could get that kind of healthcare (i.e no healthcare) by just being uninsured and not paying any money out of pocket! The Healthfirst member ID card is basically one of those Pokemon trading cards - a pretty t... read more
I applied for home care , I have severe back and leg problems and provide I provide all info to Medicaid for CPAS, I got approved for homecare from my assessment. So Healthfirst is my health insurance, to give me hours for homecare services, after calling them for over a week they said I am qualified for “ 7” hours a week. After I heard that I said no I need more hours, so after 1 week customer service took my request for more hours. I told them I need at least seven hours per day I go to the doctor 3 to 4 times a week and I... read more
Horrible insurance, website and customer service. The website is so bad you can even sign up for paperless billing. I had to do it on a chat and that was 6 weeks again and they are still harassing me with paper statements. This is also one of the insurance policies of last resort. So few quality providers accept healthfirst and I've had people cringe and laugh when I ask them if they accept it. I'm filing a complaint with New York State as well and looking for a new plan now.
Healthfirst recently disenrolled my young son from his Child Health Plus plan due to non-payment; however, my son's account is enrolled in autopay but Healthfirst didn't deduct the premium and then disenrolled him. My husband and I are alsp enrolled in Healthfirst exchange plans and our premium was deducted via autopay with no issues (all our accounts use the same credit card so this confirms there was no issue with the card itself). I spoke to six representatives in customer service who told me my only option was to contact... read more
The insurance is good but customer service is awful. I am the caretaker for my 100 year old mother with advanced dementia and have been her designated contact for several years. But I made the. mistake of identifying myself as ******* on a recent call while they had me down as ****. They wouldn't talk to me. I filled out a form authorizing me as a representative and had my sister who is the healthcare proxy sign it and submit it along with a copy of the healthcare proxy. They rejected it because she wasn't authorized to subm... read more
Business response:
<p>Dear BBB,</p><p>We spoke to the member's delegate and assisted with updating the member's demographics on the account. We also reviewed and explained the process of verification when calling on behalf of the member.</p><p>Sincerely,</p><p>Member Services</p>
Today I talked to 3 different people, each one transferred me to the "acquisitions" department. I believe they are all in member services. It has been a nightmare trying to get my children's insurance reinstated after they terminated it (3 days late on my payment). No ***** ******s. Ridiculous! My children need health insurance and this is not acceptable. Most companies have a ***** ****** for payments. It's the only time I was late (3 days not 30). I pay ALOT of money for this insurance and they owe me the courtesy of keepi... read more
Frequently asked questions about Healthfirst Corporate Office
How is Healthfirst Corporate Office rated?
Healthfirst Corporate Office has a 1.7 star rating with 120 reviews.
When is Healthfirst Corporate Office open?
Healthfirst Corporate Office is closed now. It will open tomorrow at 9:00 a.m.
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