Health New England Inc

RoyRock413 

on Google

4 weeks ago

Unfortunately this is a typical insurance company; with empty promises when it comes to coverage. They have also utilized a company “optimum RX” who has a presence in the Boston area. They use Optimum RX as a contracted processing agent whom after lengthy waiting periods and often denied claims, leaves you wondering why HNE is still licensed to operate in Massachusetts. There is a level of indemnification associated with insurance policies. And HNE seems to enjoy using contractors as a firewall to proxy denials in attempt to... read more

Lee W 

on Google

a month ago

Abysmal service. HNE should be ashamed. First time calling someone picked up the phone, said their name, and began yelling at someone else in a noisy room then hung up the phone. The person’s name was Rosa. Awful. 

J P (Pockets413) 

on Google

2 months ago

Health New England is a terrible organization that does everything in its power to make money rather than care about people. The prescription runarounds, repeated needless appointments and co-pays are discouraging. This forces those without the means to give up prior to receiving the medical care they need. I would NEVER recommend this health insurance. I would give zero stars if available. 

Anonymous 

on Google

4 months ago

My father is in a rehab facility after re-braking his leg. He had a stroke 10 years ago and has Parkinson’s. Health New England gave us 24 hours notice that he was no longer covered for rehab. Can’t bear weight. Can’t get around. 24 hours and you’re out the door. They would’ve had him pushed out to the curb and left there. A veteran. A retired schoolteacher. What a heartless group of individuals. What plane of Hell is reserved for insurers? An update: HNE sent me a sacrificial lamb to tell me that they did not give him 24 ho... read more