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Health Alliance Plan - HAP
- Insurance
- Troy, MI
About this business
Location details
1414 E Maple Rd, Troy, MI, 48083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Switched to HAP after many years with Blue Care Network. They denied the most crucial medication that I am prescribed. I did my research before switching and was told the medication was covered. I WASN'T told that I would need to prove a cheaper medication wouldn't work . I've tried the cheaper medication they require and it doesn't treat my condition, which they would know if they requested records. I'm told the only way to appeal is to write a letter and send it by snail mail. No email or customer service call line. I can'... read more
Do Not Chose this provider. I’ve learned the hard way. Their customer service is Horrible and i do not recommend. You will regret if you call them. Get Help and chose someone else. Health Alliance Sucks big time. I first submitted my request to cancel on 10/15/25 that was the beginning of open enrollment. So they made excuse and wouldn’t cancel. I then bought a policy from Humana which was a supplement to my original medicare. Then they made more excuse and claimed I hadn’t offered enough information. After endless emails an... read more
I’m 64 and have had many different insurance plans health alliance plan has been the worst I had them many years ago but did not have any issues with them then. 2025 I joined them as a supplement for my Medicare. I wish I never joined so many phone calls and so many hours wasted on the phone with people who can’t speak English it’s so aggravating I literally start shaking this company needs to be reviewed by the insurance regulations board my bills have double and come 6 months after the doctor visit please someone do someth... read more
I’m just trying to find my coverage for physical therapy. Nothing available online. Their website is full of error messages and when I make an account it says “no account found”. So I call customer service and these people mumble and I can’t understand them. This company’s customer service is garbage. I’m a healthy 40 year old professional who can hear fine, I feel bad for elderly patients trying to deal with this.
Frequently asked questions about Health Alliance Plan - HAP
How is Health Alliance Plan - HAP rated?
Health Alliance Plan - HAP has a 4.2 star rating with 127 reviews.
When is Health Alliance Plan - HAP open?
Health Alliance Plan - HAP is closed now. It will open on Monday at 9:00 a.m.
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