Hartford HealthCare Tallwood Urology & Kidney Institute

C. B 

on Google

8 months ago

I was referred for an MRI and after getting it done I didn't get a phone call from Dr. Volkin explaining my results. I was worried about it so I had to copy and paste the results into chat gpt and have it explained to me in laymans terms so I could know what my results were. Luckily, it wasn't anything serious, but still I shouldn't of had to do that. I finally got a call 2 weeks later, not from Dr. Volkin but from some nurse who I never spoke to or met to tell me what my results were. And she didn't even explain it, she jus... read more

Samuel Martin 

on Google

10 months ago

I have had great experience with Dr. Bienek and staff. Very compassionate. Very competent. This is a good doctor and team. 

John Leen 

on Google

a year ago

Went for a routine visit. As part of that, gave a urine sample. This came back abnormal. Which I found out from the MyChart app. No one from the practice called me to discuss the abnormal test result or tell me if I needed to do anything about it. I made three phone calls asking for a response, but didn’t get one. I was told they would leave a message for the provider. Well, no one has gotten back to me and it has been two weeks now I believe. The problem seems to be persisting so I will be seeking a second opinion.