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Phenix Salon Suites, 8555 Westheimer Rd, Houston, TX 77063, Houston, TX, 77063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointing experience. I paid a $25 cash deposit, clearly explained the lash style I wanted, and provided photos, but my lashes were done completely differently and I was overcharged. I was only told afterward that the requested style couldn’t be done, which should have been communicated beforehand. When I contacted the owner, my concerns were initially ignored and I was told they do not offer refunds. I was later offered a correction, but many of the original lashes fell out the next day, leaving one eye noticeably... read more
Hannah's husband did my lashes but didn't listen to my preferences. Instead, he did what he wanted and showed me the results afterward. I explained that this wasn't what I requested and sent pictures to clarify. He responded that he couldn't do those styles and I was shocked, asking why he even did my lashes or why he didn’t inform me beforehand. I paid $25 to book the appointment, but the lashes fell out the following day. When I asked for a refund, they told me they don't issue refunds. Overall, the experience was very unp... read more
The husband and wife who run this company raise some concerns, particularly regarding the husband’s handling of client communications. They require payment upfront before providing services, but there have been instances where they do not follow up with clients afterward. They also frequently fail to respond when appointments need to be confirmed, which can come across as unprofessional and raises questions about their reliability and communication practices.
The best!
I am so happy with my lashes!!!
Hanah's Lash has a 4.8 star rating with 81 reviews.
Hanah's Lash is open now. It will close at 6:00 p.m.
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