Hampton Inn & Suites at Wisconsin Dells Lake Delton

Mike Z 

on BBB

2 years ago

Worst hotel experience we have ever had. Cockroaches in room both nights. Hotel food was over cooked. Food was delivered late. Wifi was slow and barely usable. Had to use cell hotspot. TV signal strength caused constant buffering and frozen screen. Front desk had a package delivered to us and never delivered it. Vagrant on elevator Sunday morning.we are patient consumers but this was horrible. 

Sabrina Z 

on BBB

2 years ago

My family and me got attacked by bed bugs during our stay in this hotel. We booked four night, but only stayed for 2 after bed bugs gave us each 20+ bites. No refund. No apologies. This is the worst trip experience ever. We are incredibly sorry to hear about your experience. We certainly want you to feel happy with your stay. We have not had the opportunity to talk. Please give us a call, so we can investigate further and make things right. Our hotel treats all complaints seriously and our rooms are frequently inspected by p... read more

Sabrina Z 

on BBB

2 years ago

My family and me got attacked by bed bugs during our stay in this hotel. We booked four night, but only stayed for 2 after bed bugs gave us each 20+ bites. No refund. No apologies. This is the worst trip experience ever. 

Gail M 

on BBB

2 years ago

Worst 2 nights ever ! Had confirmed room email For double room gone No sleep second night built 4am tv blasting next room they were unable to contact Persons in room Security and night management could even speak to anything No manager in the morning to speak with total gaslighting from employees We want a refund 

Gail M 

on BBB

2 years ago

Worst 2 nights ever ! Had confirmed room email For double room gone No sleep second night built 4am tv blasting next room they were unable to contact Persons in room Security and night management could even speak to anything No manager in the morning to speak with total gaslighting from employees We want a refund 

LATRESHA A 

on BBB

3 years ago

I am writing to request your help in requiring the Double Tree Hotel in Downtown Wilmington to issue a full refund of all monies we paid to them for our wedding for the following reasons: The Double Tree Hotel violated section 1-102.10 of the provisions of the State of Delaware Food Code of improper holding food not kept cold enough before being served for our wedding hosted by them on July 23, 2022. The food was prepared and served indoor with temperature exceeding 97.1% Fahrenheit. The cooling system in the hotel was broke... read more

Tom R 

on BBB

3 years ago

Absolutely the worst company to deal with. I went and got a Hilton rewards American express so I can earn points and get rooms to travel with my son for baseball. I get the card and use it To build reward. I spent a ton on the card. Get a feee night to stay then I go to the website it tells me to book the room them call the number to get the free stay. Well here we go. I call them. They say there is nothing we can do you already booked the Room so you have to pay for it. I ask for a manager. Yep no managers work there. Some ... read more

Jeremy B 

on BBB

3 years ago

I’m not currently happy with Hilton honors or Hilton Amex. There were three things that recently happened that were not okay. First, I applied for the Hilton Honors AMEX card and they decided not to give me my welcome bonus points. They said I had previously applied for an AMEX card which was years ago that I never even used. Second, I received an email from Hilton about a bonus if you purchase up to 80,000 points they will match it and give you an additional bonus points of 80,000. So I did that and ended up purchased $500 ... read more

Lashunta W 

on BBB

3 years ago

Im a rewards member and called to make reservations, he told me to hold while he check if he could find 3 rooms on the same floor. Was on hold 40min and then he hung up. I just booked with a non Hilton Hotel instead. Just terrible...