Hammonasset Ford, Inc. Service

Michael G 

on BBB

2 years ago

When I attempted to order a 2023 Maverick at Hammonasset Ford in Hammonasset CT, they would not order it without requiring me to purchase an extended warranty to the tune of $2,700. They would not take the order unless I agreed to the additional surcharge. They said it did not fall foul of Ford's rules against dealers gouging customers with a dealer markup on ordered vehicles because it is a "value added service". I told the manager it is in fact the same thing because he is requiring it and it is not optional. Ultimately I ... read more

Greg S. 

on BBB

4 years ago

Got ripped off by the service department. They told me they were going to replace an ac line that was corroded for $500. 8 months later when the ac stop working again they told me they didn’t actually replace the line, they just changed the o rings. Very shady. When I called them out on it they came up with an invoice for the original work that was different than the one they had sent me. DO NOT GO HERE FOR SERVICE THEY WILL RIP YOU OFF AND NOT FIX YOUR CAR!!!! 

Kevin W. 

on BBB

5 years ago

Tried to call and schedule service for my car. All you can get is an answering machine. No one ever returns the call. I scheduled service on-line and specifically ask for a return call to confirm the appointment. No one ever returns the call. Upon arrival at the scheduled date, ask to speak with the manager to let them know that they have communication issues as the scheduler does not return calls. Manager was argumentative and very unprofessional. Basically refused to service the car due to letting know that the scheduler d... read more