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Hair City
- Cosmetics & Beauty Supply
- Monroeville, PA
About this business
Location details
161 Monroeville Mall, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedAlways nice and helpful people when I go in. Point me in the right direction whether they have what I’m looking for or not.
RecommendedI love the employees and the prices are not bad been going here for year
RecommendedThey are an amazing company! phenomenal with customer service always there to answer any questions that you have! The prices on hair and beauty supply is unbeatable! Great location right inside the mall! I don't go anywhere else...Dont Need Too; THEY HAVE EVERYTHING!
Business response:
I think one star is unreasonable considering we didn’t even help you. You were asked if you needed help and you decided to go into our roped off wig section on your own. We are sorry if that upset you but we protect our product will stand behind that policy. We do not let people just go back there and touch and try on wigs with out assistance for a reason, not to be mean.
They have a great selection but be very careful. They have a no return policy and they would rather sell you the wrong thing than have you leave empty handed. We got home to discover they had given us the wrong product. When I appealed to the manager I was told that I was wrong and that they had told me something they never said. What happened to the customer is always right?
Business response:
So sorry you did not enjoy your experience. It is unfortunate that you think our sales associates would push something on you considering we have a no exchange no return policy. They also do not work on commission so making a sale does not serve anyon…See More
I have never been to this place before, yesterday was my first experience and I can say I am extremely pleased. The staff is very friendly and so helpful. I will definitely be going back. Never again will I buy hair anywhere else. I highly recommend this store they have such a variety of types of hair at reasonable pricing.
Business response:
Thank you for coming in. We will love to see you again.
Frequently asked questions about Hair City
How is Hair City rated?
Hair City has a 3.8 star rating with 123 reviews.
When is Hair City open?
Hair City is open now. It will close at 9:00 p.m.
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