Guild Mortgage Company

Stephanie S 

on BBB

a year ago

I went into the ******************* location and met with ***********************. I spent three hours with her taking my information and giving feedback about various programs that they offer. I was told about a program that one could qualify for a $6000 ***** in RED LINED AREAS. The link was sent to me, which stated Minorities. I was told by **** that it didn't apply in St. Charles County, only ********* and ********** ********. I found a home. The $6000 changed to $3000, stating THEY RAN LOW ON FUNDS. I stated that a noti... read more

rosalie l 

on BBB

2 years ago

only giving a one cause I cant give a zero. Guild mortgage has not paid my home owners insurance, even though it expired on 7/13/23. I notified them 8/1 2023, and they didnt make a payment till 8/7/2023, which they put in snail mail , with out tracking, instead of overnighting it. I had to make up the additional 2 payments out of my checking account,. My insurance company has still not received the payment and they have no way of tracking it. Very poor customer service. 

rosalie l 

on BBB

2 years ago

only giving a one cause I cant give a zero. Guild mortgage has not paid my home owners insurance, even though it expired on 7/13/23. I notified them 8/1 2023, and they didnt make a payment till 8/7/2023, which they put in snail mail , with out tracking, instead of overnighting it. I had to make up the additional 2 payments out of my checking account,. My insurance company has still not received the payment and they have no way of tracking it. Very poor customer service. 

rosalie l 

on BBB

2 years ago

only giving a one cause I cant give a zero. Guild mortgage has not paid my home owners insurance, even though it expired on 7/13/23. I notified them 8/1 2023, and they didnt make a payment till 8/7/2023, which they put in snail mail , with out tracking, instead of overnighting it. I had to make up the additional 2 payments out of my checking account,. My insurance company has still not received the payment and they have no way of tracking it. Very poor customer service. 

rosalie l 

on BBB

2 years ago

only giving a one cause I cant give a zero. Guild mortgage has not paid my home owners insurance, even though it expired on 7/13/23. I notified them 8/1 2023, and they didnt make a payment till 8/7/2023, which they put in snail mail , with out tracking, instead of overnighting it. I had to make up the additional 2 payments out of my checking account,. My insurance company has still not received the payment and they have no way of tracking it. Very poor customer service. 

rosalie l 

on BBB

2 years ago

only giving a one cause I cant give a zero. Guild mortgage has not paid my home owners insurance, even though it expired on 7/13/23. I notified them 8/1 2023, and they didnt make a payment till 8/7/2023, which they put in snail mail , with out tracking, instead of overnighting it. I had to make up the additional 2 payments out of my checking account,. My insurance company has still not received the payment and they have no way of tracking it. Very poor customer service. 

Michael Z 

on BBB

2 years ago

They made a clerical error on their side with escrow when I switched insurance companies and now they have raised my mortgage several hundred dollars, I will never recommend or go back to guild mortgage ever again, one of the worst experiences. I have talked to them 4 times today, don't rust them anymore 

Michael Z 

on BBB

2 years ago

They made a clerical error on their side with escrow when I switched insurance companies and now they have raised my mortgage several hundred dollars, I will never recommend or go back to guild mortgage ever again, one of the worst experiences. I have talked to them 4 times today, don't rust them anymore 

Cathie B 

on BBB

2 years ago

The SECOND I have the opportunity to refinance, I will. First, Guild laid off my husband in a merger WHILE WE WERE IN THE PROCESS OF BUILDING OUR HOME. Second, they wouldnt allow us to close on the construction loan until our lot had been loamed and seeded, as if grass has anything to do with the building process. Third, we thought Guild was collecting escrow for our homeowners insurance (because were first time buyers and had never heard of any other way) and we HAVE an escrow so why wouldnt it be included? But its not. So ... read more