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Guess Motors-Guess Ford Parts
- Automotive
- Carrollton, OH
About this business
This company sells new Buicks, Fords, GMCsand used cars.
Location details
457 Steubenville Rd SE, Carrollton, OH, 44615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had submitted 2 times to see if vehicle was still available. The business manager said oh this must be ***** *****I seen you recently Requesting availability of vehicle. He said I didn't think you wanted to do business with us anymore. 1 had 30 warranty other was being sold as is.I asked what was the difference he explained one I could bring back the other was customers Inspection . I explained if a customer was asking for availability requests that they should at lest call or send text stating so. The Manger said to me yo... read more
Business response:
Thank you for the opportunity to respond to Ms. *****’s concerns. We sincerely apologize if Ms. *****’s experience with our dealership did not meet her expectations. Customer service is a priority for us, and we regret any miscommunication that may have occurred. According to our records, Ms. ***** had inquired about vehicle availability on more than one occasion. When she reconnected with our team, our sales manager recognized her name and referenced her previous inquiries to better assist her. It was not our intent to impl... read more
I had submitted 2 times to see if vehicle was still available. The business manager said oh this must be ***** *****I seen you recently Requesting availability of vehicle. He said I didn't think you wanted to do business with us anymore. 1 had 30 warranty other was being sold as is.I asked what was the difference he explained one I could bring back the other was customers Inspection . I explained if a customer was asking for availability requests that they should at lest call or send text stating so. The Manger said to me yo... read more
Horrible Experience!! I purchased a used truck a few weeks ago. The first test drive when I started the engine from a cold start it ran extremely rough for a few minutes but then was fine, I was told it had just arrived & hadn’t been through an inspection yet but would be taken care of. A few days later I received a call that the truck was ready if I was still interested. This time when I drove it the engine was warm so it ran fine but I asked if the problem was resolved, I was told yes it was a bad mass air flow sensor & we... read more
Business response:
Spoke with customer and we have him scheduled with service to resolve his issue
Guess motors sold me a 2017 Jeep Wrangler Sahara for about $37,000 after financing. I put down $10,000 and I drove 1.5 hours to get it . I never saw the vehicle but Mike the owner/salesman had to sign a letter to say I was buying it so no one else could sell it. Being so excited about it I did. He would not budge on the price . So here I am 6 months later , a certified pre-owned vehicle that leaks water every hard rain and get my carpet mats wet … and they told me to bring it back (3 hours total ) to see it. So I drove back ... read more
I drove an hour to view a car that had a perfect price for a new 2020 Ford, met the staff, test drove the car, everything looked in good shape. We sat down to negotiate finances and the general manager on staff came up with a deal that was $3,500 more expensive than I saw online using the "customize your deal" function. I happened to have screen saved the financing plan from the website and showed it to the manager with the idea that he would "honor" the offer listed online and he simply could not explain why I did not quali... read more
Business response:
We do apologize for the confusion of the rebates on our Ford Website. This Fusion is advertised showing all discounts and Rebates. If you take the 0% financing you do not get the advertised rebates along with the 0% financing. When you use the customize your deal function you have to add the rebates back into the advertised price. If you don't do this it takes the rebates off twice.
Frequently asked questions about Guess Motors-Guess Ford Parts
How is Guess Motors-Guess Ford Parts rated?
Guess Motors-Guess Ford Parts has a 1 star rating with 5 reviews.
When is Guess Motors-Guess Ford Parts open?
Guess Motors-Guess Ford Parts is open now. It will close at 5:00 p.m.
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