Group 1 Mazda Denton Service Center

Josebelle Barbasa 

on Google

2 months ago

I am very disappointed with the service experience I had at Mazda Denton, mainly due to poor communication, unclear explanations, and inconsistent customer service. I brought my car in on Tuesday for a routine oil change and asked for a diagnostic on a rattling belt noise coming from the passenger side of the hood. After the inspection, I was told I needed several services, but nothing was properly explained to me beyond being told I needed a drive belt and tensioner replacement, timing cover reseal, and replace mount cover ... read more

Justin Irving 

on Google

4 months ago

It is a dealership service center, so you basically expect it to be a criminal enterprise, try to get you to replace belts at 30k miles, make up other repairs. They don't disappoint. Slow to do work, not really interested in getting defective parts sorted out. Still they are polite so I give them 3 stars. 

Harshwardhan Borude 

on Google

5 months ago

Wrost Mazda Service Center. They just Charge you and they do not perform actual work. For my car they charged $120 for break fluid change stating current fluid looks orange and it should be clear. After service it was still orange. They charged $190 for Coolant flush and refill to appropriate level but Coolant level was below low level mark as it was previously. Service Center people will fool you on call. While picking the car my wife asked same questions and they were like this is correct coolant level and break fluid is a... read more

P M 

on Google

6 months ago

Took nearly 3 hours for a simple oil change and tire rotation. The women working in service desk are not helpful and hate their jobs