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1000 Northbrook Pkwy, Ste c-1, Suwanee, GA, 30024, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I ordered a new part 3 weeks ago which they solicited me for....they took payment same day....since then, no contact, zero return on phone calls and messages....so disappointed in them.
I've had my grill dome for 12 years and several pieces are cracked. I've been trying to send pictures and proof of purchase to the email addresses I could find (website Contact Us page broken), and they are returned as undeliverable.
My journey with the Grill Dome Kamado began in July 2020. I have tried various grills before; I was intrigued by the ceramic cooker's promises of superior flavor and versatility. What truly set Grill Dome apart was its quality customer support. Whether I had questions about temperature control or cooking techniques, their team was always ready with expert guidance. This level of support gave me the confidence that I was investing in a product that would stand the test of time.
I contacted their support staff when my grill experienced a minor problem. They not only responded right away, but they also went above and beyond to fix the issue. They provided a free replacement part, and a helpful employee walked me through the installation process step by step. Their commitment to making sure my grill was operational was truly impressive. The outstanding support from Grill Dome not only resolved the problem but also increased my level of customer loyalty. In today's market, it is uncommon to find such p... read more
Grill Dome has a 3.5 star rating with 47 reviews.
Grill Dome is open now. It will close at 6:00 p.m.
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