Greene Concrete Leveling Co., Inc.

Ms. *****, It appears that your are a bit confused about our warranty. As it explicitly states on all of our paperwork (and the contract that you signed) warranty work is subject to a minimal $75 trip charge. This is fairly standard in the service industry. Since the walkway settled fairly quickly, we waived this charge for the initial warranty trip in 2017. As you mentioned, we are a seasonal business since this type of work cannot be performed when the ground frozen. When you called during the winter, we apologized that we could not do the warranty work until the ground thawed, but the owner of our company stopped by to take a look at your front walkway and took a couple pictures. One section had sunken about 1/4-inch. When you called in March, our office staff reminded you of the trip charge stated on the contract that you signed. You took offense at this, hung up on the office staff, and called again later to express your displeasure. You were NOT told that your work was not under warranty. In fact, you were told that your warranty is good through 7/09/2027. In conclusion, we are happy to continue to honor the contract between you and Greene Concrete Leveling under the terms to which you (and our 70,000+ other customers) have agreed. Sincerely, Randall G***** President, Greene Concrete Leveling, Inc.