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Great Southern Bank
- Banks
- Springfield, MO
About this business
Location details
218 S Glenstone Ave, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My branch where I have banked at for years refused to issue me a cashiers check that I needed in the morning, after I arrived a couple minutes after the lobby closed the prior evening. I was told it was "policy", but I have not been able to find this policy anywhere. They sent me around town asking other businesses for cashiers checks and was told they did not issue them. I went back to my branch and asked to just get it as cash instead and was told there wasn't enough money at their branches in the entire area to give it to... read more
When I speak with the tellers in person they are wonderful. I just had a horrible experience with someone over the phone. When I changed my address, they changed all of my mothers account addresses and then got the State wrong on the address as well. I was very clear on the phone when I changed my address which account it was for and what my new address was. When I called to clear it up, the man did not apologize and was very rude and condescending in the way he spoke to me. I found that odd considering they made a mistake. ... read more
Business response:
Hi, we're sorry to hear about your experience. We apologize for the confusion and inconvenience you experienced with updating your address. Your feedback has been submitted for review to ensure this situation doesn't occur in the future. Thank you for banking with Great Southern. We appreciate your business!
When I speak with the tellers in person they are wonderful. I just had a horrible experience with someone over the phone. When I changed my address, they changed all of my mothers account addresses and then got the State wrong on the address as well. I was very clear on the phone when I changed my address which account it was for and what my new address was. When I called to clear it up, the man did not apologize and was very rude and condescending in the way he spoke to me. I found that odd considering they made a mistake. ... read more
Business response:
Hi, we're sorry to hear about your experience. We apologize for the confusion and inconvenience you experienced with updating your address. Your feedback has been submitted for review to ensure this situation doesn't occur in the future. Thank you for banking with Great Southern. We appreciate your business!
It's a great bank: parking is close by; always a very friendly teller; never have to wait within 4-5 min for a teller who is customer oriented.; convenient to where we live; attractive building; Wish we had higher interest rates like those in Norfolk at EVB.
It's a great bank: parking is close by; always a very friendly teller; never have to wait within 4-5 min for a teller who is customer oriented.; convenient to where we live; attractive building; Wish we had higher interest rates like those in Norfolk at EVB.
This bank is no good. On two separate occasions they have "lost" my deposits. Customer service is polite, but not helpful. With all the other banks in this area, you would be wise to make a different choice than great southern.
Business response:
At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialogue between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.
This bank is no good. On two separate occasions they have "lost" my deposits. Customer service is polite, but not helpful. With all the other banks in this area, you would be wise to make a different choice than great southern.
Business response:
At Great Southern Bank, we never like to hear of a bad customer experience. In general, we do everything we can to help our customers and strive to address customer needs and help in any way that we can. Due to customer confidentiality, we cannot address this customer's specific situation in this forum, but always encourage open dialogue between our customers and our company. To further discuss the situation, please contact us at your earliest convenience.
Frequently asked questions about Great Southern Bank
How is Great Southern Bank rated?
Great Southern Bank has a 3.2 star rating with 39 reviews.
When is Great Southern Bank open?
Great Southern Bank is open now. It will close at 5:30 p.m.
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